Reviews (8,273)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

April 13, 2024

mas de una semana para conectar mi tienda , estoy cansada de esperar

ziana princesa amira
Spain
About 1 month using the app
March 13, 2024

Does not work in India.

Finch Life
India
8 days using the app
Meta replied March 15, 2024

Hi There!

Thank you for taking time to leave a review. Please check back for updates on when we will offer this service in different locations such as India.

Help Center: https://www.facebook.com/business/help/139029445945711

Thank you,
Meta Support

February 22, 2024

The app is not working on firefox!

Acaiacai.fr
France
12 days using the app
Meta replied March 1, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution and further help you troubleshoot.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

March 7, 2024

Ho provato a utilizzare l'app di Facebook per il supporto alle aziende, ma purtroppo l'esperienza è stata estremamente deludente. Innanzitutto, il supporto fornito per risolvere i problemi attuali è stato inefficace e poco professionale.

Non solo i problemi persistono, ma l'app stessa continua a non installarsi correttamente sul mio dispositivo, causando ulteriori complicazioni. Gli sforzi per ottenere assistenza sono stati vani, e il servizio clienti sembra non essere in grado di gestire in modo adeguato le problematiche degli utenti.

Sono deluso dalla mancanza di risoluzione dei problemi e dalla difficoltà nell'ottenere un supporto adeguato. Mi aspettavo di più da un'app di questo tipo, soprattutto considerando il suo ruolo cruciale nel supportare le attività aziendali. Chiedo aiuto in continuazione ma senza nessun esito. Manca il personale di assistenza

Amico Mio Shop
Italy
About 1 month using the app
Meta replied March 8, 2024

Ciao!

Grazie per aver dedicato del tempo per lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione.

Contatta il nostro team di supporto aziendale tramite questo link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Possiamo contattarti direttamente e assicurarci che tu abbia la migliore esperienza possibile.

Grazie,
Supporto Meta

April 10, 2024

He sometido en varias ocasiones un problema de conección entre mi tienda de Shopify y mi cuenta de Facebook y no hay forma de resolver el problema. Ni encuentro la manera de hacer contacto con servicio al cliente.

Frescura Boricua
United States
About 1 year using the app
January 29, 2024

I am experiencing difficulty connecting my Facebook account. Despite attempting to link a different Facebook account, the app continues to display the previous account, even after disconnecting it. The error persists despite multiple attempts to resolve the issue.

glad i met you
India
About 1 hour using the app
Meta replied February 2, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

February 10, 2024

Hola, tengo problemas con la Aplicación, ya que me aparece un error y no me deja entrar, es decir arroja error para ingresar a la aplicación desde Shopify.

La Ka Company
Colombia
About 4 hours using the app
Meta replied February 16, 2024

¡Hola!

Gracias por tomarse el tiempo para dejar una reseña. Nos disculpamos por las molestias causadas y nos gustaría ayudarle con una resolución.

Póngase en contacto con nuestro equipo de soporte empresarial a través de este enlace:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Podemos comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

Gracias,
Meta soporte

January 13, 2024

Impossível de usar porque o Facebook cria todas as dificuldades possíveis e imagináveis para se criar uma conta na rede. Já bloquearam três tentativas minhas, mesmo confirmando a minha identidade. Vencido pelo cansaço, vou desinstalar.

Amélia Empório e Deli
Brazil
23 days using the app
Meta replied January 26, 2024

Olá!

Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo transtorno causado e gostaria de ajudá-lo com uma resolução.

Entre em contato com nossa equipe de suporte comercial através deste link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram para que possamos pode entrar em contato com você diretamente e garantir que você tenha a melhor experiência possível.

Obrigado,
Meta-suporte

October 28, 2024

het is verschrikkelijk

Nodelay
Netherlands
October 10, 2024

Benutzerkonto wurde sofort nach erstellung gesperrt.

EntdeckerEcke
Germany