Reviews (9,201)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its easy setup and seamless product catalog syncing, enabling shoppable posts and ads on social media. The integration with Shopify is noted as enhancing store visibility and sales by connecting directly with customers. Responsive customer support is commended for effectively resolving syncing and functionality issues. Merchants report improved visibility and engagement, boosting audience reach and sales.

August 9, 2024

Blev hackad av ett kinesiskt bolag, förlorade all åtkomst, därtill spenderade de större summor på mitt kort

Har sedan dess försökt att få hjälp med att få tillbaks access, dock utan resultat.

Endast bottar som svarar med samma autosvar, du fastnar i en loop utan någon som helst hjälp.

l'eaume
Netherlands
Over 2 years using the app
July 22, 2024

can't get the pixel to work

FelinFach
United Kingdom
Over 4 years using the app
June 25, 2024

I AM WAITING OVER A MONTH AND IT IS STILL NOT CONNECTED TO FACEBOOK AND SHOPIFY

Danu by Design
Australia
About 2 months using the app
November 7, 2024

potrebbe essere piu semplice.

DSHOP
Italy
3 days using the app
February 26, 2024

the setup is so annoying it's insane. Normally i'm very patient but wow. You impressed me how bad this works. Especially the new Business Suite from Facebook is one of the worst downgrades I've ever seen. Goin to TikTok Ads now.

4InstantFocus
Germany
2 months using the app
Meta replied March 1, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

May 3, 2024

Does not work, says Not available for your region! India is your biggest Market and you are NOT AVAILABLE FOR THIS REGION???

Micron Aerosols™
India
3 months using the app
August 19, 2024

very very bad

skingen
Italy
21 days using the app
May 25, 2024

It keep putting me through a loop when adding my Facebook I need help immediately

KingNiyyce.store
United States
About 2 months using the app
March 10, 2024

i installed the app to be able to advertise my shopify store on facebook. To do this, I first created a private account as prescribed in the app and then a company account. Unfortunately, I was hardly able to use either of them, as facebook blocked both accounts after just one day and did not reactivate them despite me identifying myself twice. My accounts have now been deactivated and I receive no support from facebook. My plan to pay facebook for my advertising has been prevented, even though I have not violated any guidelines. The facebook algorithms simply do not believe that I am a real human customer.

finanziell-denken.de
Germany
6 days using the app
Meta replied March 15, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

June 4, 2024

Não consigo mais sincronizar os produtos da minha loja para o Meta. E excluir o app do SHOPIFY é impossivel

Renato Peres - Joias Artesanais
Brazil
Over 4 years using the app