Reviews (9,135)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the ease of setup and the boost in business visibility and engagement these apps provide on social media. They highlight the seamless integration with Shopify, efficient product catalog syncing for shoppable posts, and user-friendly design that facilitates in-feed purchases. While customer support experiences vary, many find it responsive and helpful, especially with syncing issues. The apps are also valued for their sales analytics, helping refine marketing strategies.
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unable to set up the app and use it. IT asks to reconnect and then it says currently its not possible to do so. Would be great if someone could help me
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting connected to the channel. There can be a lot of moving parts to the Facebook Channel so I'm going to look into this and follow up with you in an email to see how I can help you get set up.
Robyn | Shopify
The facebook app was easy to install and set up. I've installed it before so not sure why my store disconnected but was quick to re set up.
Its easy and good to understand the steps mentioned to go through the process and hope it helps to get us a good conversion rate
I haven't seen anything that bad in my life. Companies policies problems never end up, and it is impossible to understand what is missing or what document u need to submit. The help desk is so miserable; the only thing they keep saying is ' u need to wait more' and 'company policies'. No one could figure out the section 4 problem. I am paying my workers money for nothing right now, and I don't know what the problem is and how long it will take to fix the problem.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Very easy for a non techie like me who is feeling their way around ecommerce with what feels like a blindfold on. A simple click of the button- now that's how I like it
all except for them cutting of the head of my pics in facebook when I use the url address for my shop it is good... could someone tell me how to fix this
thx
Thanks for sharing your feedback! I'd be happy to investigate this for you. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support
One-click integration is amazing. Meaning it's couple clicks with couple of helpful hints. Let's see how it's all working together!
This app saved me 10 hours of work. I have tried connecting to Facebook and IG sales for 5 times, and I am a pretty techy person, and failed miserably before. After using this app, it only took me 20 minutes to setup everything! Now I'm just waiting for IG to approve my shop! Woohoo! Thank you Shopify!
Usé esta aplicación para añadir el pixel de facebook, pero son muchas los términos y condiciones que hay que aceptar para esta simple gestión.
Gracias por compartir tus comentarios! Entiendo tus preocupaciones. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify (Sent using a Translator)
There is a glaring issue affecting the FB integration right now and it needs to be remedied. .....
The issue can be described as auto/involuntary/unpredictable posts being made “by” a business page/shop to its followers’ timelines, when an item in the synced FB shop is updated within your Shopify store. Ignoring the fact that this feature is also malfunctioning (posting when an item is not actually updated or added at all, but instead posting sporadically), this particular post cannot be disabled and does not even show on the timeline of the business whose page it is posting from. .....
It is gross. It is spammy. It’s 0% brand-consistent since it’s auto-generated. FB is using our brand to make arbitrary and pointless, off-brand random and wrong posts to our followers to the point they think it’s spam.
....
This of course negatively affects businesses who maintain a curated social feed to be on-brand and user-friendly for their followers, but it is also frustrating consumers/users on FB (as evidenced by many forum posts from exasperated Facebook users thinking it is a glitch.. it’s THAT terrible that they believe their account is malfunctioning....)
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There has never been a better time for consumers to leave Facebook, so why would you institute features that give them even more reasons to do so, Facebook? Good grief. Fix this. Businesses who have left recent positive reviews simply haven't noticed that FB is making these spammy posts using their biz page (since it doesn't show on the actual timeline of the biz, but only if your follower scrolls their newsfeed). Ridiculous, really.
Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support