Reviews (7,900)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.

November 2, 2021

TERRIBLE app. Always has a problem! Can't log in, can't do anything with this app at all! I wish Facebook didn't exist!

City Phrases
United States
Almost 4 years using the app
Meta replied November 4, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with connecting the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

April 26, 2021

OMG what a nightmare this app caused. It caused all of my products to duplicate and customer were ordering things that were sold out. Had to redo everything for my catalog on facebook. Negative 0 stars if I could.

Curvy Boutique By Judy
United States
Over 3 years using the app
November 4, 2022

Hi, I've been trying to set up Facebook Pixel since yesterday. It says " Sorry, something went wrong.
We're working on getting this fixed as soon as we can." Please help!

Joyería Miriam
Mexico
Over 3 years using the app
Meta replied November 4, 2022

Hi there!

Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Best regards,
Steve

September 3, 2022

I have spent hours trying to connect items from Shopify to show in our Facebook shop. It keeps saying under review and there are no images showing. There is no support from FB to try and resolve. I am thinking of uninstalling as our customers cannot see what they are buying! Very frustrating.

Budeful
United Kingdom
Over 3 years using the app
Meta replied September 5, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

August 24, 2022

The pits. Ever since they implemented reviews, people have been giving low stars for the most ridiculous things. I've removed it for my mental health. People are lazy and don't try to email first!

Lingua Nigra
United States
Over 3 years using the app
Meta replied August 25, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

Edited October 10, 2024

AGAIN. IT CONTINUES AGAIN. ONE YEAR LATER.

We cannot receive payments from sales channels. Help has been very limited. We will delete channel in the next 24 hours unless resolved.

Weeks Naturals | Weeks Honey Farm
United States
Over 3 years using the app
Meta replied October 6, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

Edited May 19, 2022

PLEASE KNOW -- If you delete a product from Shopify for any reason (no stock, discounted etc) they remain on facebook in 'archived' or 'staging' status. While in this status, they don't appear in your FB shop but STILL APPEAR in your FB dynamic ads. After 25+ emails FB have no idea why or how to resolve. Shopify say issue is with FB, go back to them. Had to read Shopify app terms & conditions to learn app providers need to provide customer support. Still waiting for a response. Workaround was to remove entire catalogue from FB and re-sync (goodbye to all current ads on FB, had to re-make them all and go back to learning phase). Costed endless time and money. Both parties above think that's a workable solution every time. We have 1000+ products with 50 variants each Issue remains unresolved for 2 months and counting. **RESPONSE TO DEVELOPER'S REPLY --
Thanks for confirming via email that Shopify stand firm in the fact there is nothing it can do to correct this major issue - with a channel on your own platform. You could have just said this in your response below instead of waiting to email it to us. Cheers.

Print and Proper®
Australia
Over 3 years using the app
Meta replied May 18, 2022

Hi there,

William here from the marketplaces team at Shopify, thank you for taking the time to review our app. We're actively trying to reduce sources of frustration in the Facebook channel so I'll reach out to you and discuss your specific case.

William | Marketplaces Support Specialist
Shopify

Edited January 25, 2021

My shop hasn't been published because it doesn't comply with your Commerce eligibility requirements, but it doesnt tell you what requirement it doesn't comply with. I have been through the requirements and can't see what applies to me. If a shop is going to be declined then we should be told what requirement it doesn't comply with so it can be fixed. I only sell items for the home, there's no reason for it to be refused!

Keep Things Personal
United Kingdom
Over 3 years using the app
Meta replied January 26, 2021

Thanks for sharing your feedback! Commerce account reviews are done directly by Facebook, our app simply reflects Facebook's decision. In that regard, it would be their team that would have the context you're looking for. I would be happy to point you in the right direction. I’ve sent out to an email to and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

May 1, 2023

If i could rate this 0 stars I would.
I have changed to a new website, and do you think this pos app will let me disconnect my products? no.
I have disconnected the app as a sales channel, removed everything in fb business managers, and still my old website products are showing. please just disconnect already and let me connect my new website.

Stacey Rose Illustrations
New Zealand
Over 3 years using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

February 24, 2021

I have done this app multiple times and it doesn't connect. Shopify and Facebook/Instagram. It goes through all the prompts and says connected but it isn't working.

Bareology Skin Care
United States
Over 3 years using the app
Meta replied February 26, 2021

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support