Reviews (6,585)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its seamless integration, enhancing brand visibility and boosting sales. They appreciate the user-friendly interface that simplifies setup and inventory management. Features like product tagging and direct messaging for customer support are standout additions, improving merchant operations. The quick setup and effective customer service further contribute to a smooth shopping experience for merchants.
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Confused on how to set up and use. Not user friendly. Very complicated. I just backed out and will not set it up.
Thanks for sharing your feedback! I can definitely understand your frustration. We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
no se entiende muy bien. lo encuentro muy dificil.
todo el resto resulta muy facil pero este apartado no se entiende
Gracias por compartir tus comentarios! Trabajamos arduamente para mejorar la funcionalidad de nuestra aplicación, por lo que me gustaría investigarlo más a fondo. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify
TERRIBLE- DO NOT USE!!!!!!!! I HAVE BEEN HACKED AND SOMEONE RACKED UP 1500 ON MY ADS ACCOUNT!! NOONE CAN HELP ME. I HAVE HAD TO SHUT OFF EERY SINGLE CARD I OWN, ALL MY ACCOUNTS HAVE HAD TO BE FROZEN. MY LIFE LITERALLY JUST FLIPPED ALL BC FACEBOOK!!!!!!!!!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear about your experience here, I am going to follow up with you via email, so I can help you get in contact with Facebook's team about this issue.
Charlotte | Shopify
I can't use it as intended because they hate TikTok or something??? There could be other reasons but they do not provide specific examples.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Very bad, there is always the problem of facebook detection error
The credit card information is sent to facebook, and it is impossible to judge whether the purchase event and api are duplicated, resulting in low advertising efficiency...
很糟糕，一直存在facebook檢測錯誤的問題
一下信用卡資訊傳送給facebook,一下購買事件和api重複無法判斷,讓廣告變的效益非常差....
I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this.
Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.
Hello!
Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps.
I look forward to chatting with you!
Paola | Shopify Support
Very annoying interface and doesnt auto archive when items are out of stock so when you try to open other business accounts you get to click through one at to archive them because facebook doesn't view your account in "good standing". They need to clean this interface so bad, everything is beyond clunky.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Help !!! I have been trying to get my shop to display again since this new meta I can’t . I’ve been trying for the longest and no resolve.
Hi there!
Steve from Meta here! Thank you for taking time to leave a review. I'm sorry that you're running into trouble.
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can help you sort out your problem.
Thank you,
Steve
I used the app so I could easily sell on Instagram Shopping. It makes the setup for that really simple, but unfortunately, it randomly, and automatically, posts updates as if they are coming from my shop's Facebook page saying: "Shop has Added a Product To Their Facebook". And I don't just mean one or two, like TONS of these posts. And it's random. It didn't just happen on upload, it happens regularly. Additionally, I only see it in News Feed. It isn't on my shops actual page to where I can delete it when I notice one. Its very frustrating and there is no solution. I have been following a support thread about it for a while, and many of us are having this issue and it isn't being addressed or resolved. So I'm going to have to uninstall this and lose my Facebook Shopping because of it. Shopify & Facebook: PLEASE FIX THIS!
Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support
If I could leave a 0 or a -5 star review I would.
Dealing with Facebook is the worst customer experience I have ever had. They don't care about small business. If you have a difficult issue - which they cereate because of their stupid system and robots, they will pass you from pillar to post like a ping pong. It is unbelievable how bad their service is. None of the teams want to take responsibility for helping the ''customer'', they just keep passing .
Don't believe them when they say they are here to help. They are not!!
Hi There!
Thank you for taking the time to leave a review. We hope that your issue is now resolved. If you believe that your issue is still on-going, please let us know, by reaching out to support via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
You can contact our support team through this link, so we can ensure you have the best possible experience.
Thank you,
[Meta Support]