Reviews (9,203)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

February 6, 2025

technical support is horrible. My account has been restricted for 6 months and we've been going back and forth with faceless no one has been able to provide help for my business

ASTINE
United States
7 months using the app
January 24, 2025

Meta is always changing for the worse everything.
Please, make a streamlined experience for advertisers and engineers.
The experience with your business products is pure nonsense.

AGÜITA
Spain
About 1 year using the app
November 12, 2024

If I didn't have to have it, I wouldn't. The app solves nothing, and when things (like the Meta Pixel or Conversions API) breaks, there is no point in going here and clicking about. In fact, I never open this interface, because it serves no value to my business.

The Festive Farm Co.
United States
Over 5 years using the app
December 12, 2024

It is not user friendly. I am not able to make many changes. I don't make any sales from it and I cannot link it to my ads manager to even promote ads. Very frustrating

Trendy Vault Trove
United States
3 months using the app
January 9, 2025

Really bad after installing it my pixel is double counting my sales number

India shopping
United States
Almost 2 years using the app
December 27, 2024

This is my fifth attempt to set up Facebook and Instagram for my Shopify site, and once again, it hasn’t been successful. The lack of support from Meta is truly disappointing—how can such a massive organization not provide proper assistance for its users? They expect us to invest in ads for marketing, yet we can’t even get our shop set up correctly. Our products are ready to sync and publish, but ...

Spectrum Coffee
Australia
16 days using the app
December 5, 2024

My FB Shop verification has been under review for over 2 months!

Mountain Attitude Designs™
United States
Over 4 years using the app
January 29, 2025

nothing works, and i can't log in to get help. Rubbish.

DR GUS nutrition
United Kingdom
About 6 years using the app
January 18, 2025

It does not get connected without code. What is the purpose of automation when i need to enter code

Dinehaul
India
2 months using the app
January 5, 2025

not user friendly when having issues.

Busy Mom Designs
United States
About 2 years using the app