Reviews (9,165)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

January 23, 2021

I love this app the only thing as a beginner and having no knowledge of any of this before I started wish that these apps will only let you do things in order not be able to jump around till after the page and or ad is set up. This would be so much more helpful for those of us that dont have the money to pay for help. I really do appreciate this app it is very helpful. Thank you folks.

SICwear69
United States
9 months using the app
December 18, 2020

Majority of the time it doesn't work, the other times it requires me to reauthenticate, "load cookies".

droplets
United States
9 months using the app
Meta replied December 22, 2020

Thanks for sharing your feedback! I can definitely understand how frustrating that may be. It sounds like you might have been experiencing a browser related issue when using the app. I'd be more than happy to investigate this further for you! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

October 17, 2022

Your Request Couldn't be Processed
There was a problem with this request. We're working on getting it fixed as soon as we can.
-Return home" Please share me, How to solve This problem?

Grade A Gadgets USA
United States
9 months using the app
Meta replied October 19, 2022

Hi there!

Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.

I look forward to chatting with you!

Paola | Shopify Support

October 4, 2020

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TheOrthobrace
Australia
9 months using the app
September 10, 2020

easy to install and use.

arshys
United Arab Emirates
9 months using the app
July 19, 2023

Everything was good until now. But now it happens from time to time that the data is not transferred correctly. Multiple shops are now drastically overreporting conversions. This has to have something to do with how the pixel is installed via this app. Probably counting the refresh of the order confirmation as a sale.
I am not talking about one or two conversions more, it's a 10-20x! I had 10 sales but over 100 were reported to the admanager. This seriously messes with ad delivery and interpreting data.
I'll update this review to five stars if someone fixes this problem.

liebe-leben
Germany
9 months using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

October 29, 2020

It is professional and makes me fell that my account is well protected.
Would highly recommend if anyone asks.

mabelbrunei
Brunei
9 months using the app
October 11, 2020

Fantastically simple and straightforward -- a nice change of pace. Also offers helpful videos. New appearance and organizational changes are great.

NeedSpace
United States
9 months using the app
February 1, 2021

Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.

Brand Dead
Canada
9 months using the app
Meta replied February 2, 2021

Thank you for leaving your review. As you know merchant feedback is extremely important to us so I'd like to hear more details on the issues you are currently encountering and how I can help. I will be sending you an email shortly to discuss and I look forward to hearing back. - Anna, Shopify Support

January 26, 2021

I used this app to help me to do marketing for my online store. Showing all the products I have on my store and bring something good for my costumers.

Andranez
United States
9 months using the app