Reviews (9,173)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

September 8, 2020

Recently converted from the Facebook Store app to this one & I have been trying to add our existing instagram account to the Business Manager, but it's a dead link. The button choices are "ADD" or "CANCEL" & only cancel works. I've clicked on the IG page & every area in the box to see if that was the problem, but still nothing so all our new products are unable to be tagged on our instagram page. I suggest not to convert unless absolutely necessary. If support can email me, that would be greatly appreciated.

Jeffrey Campbell
United States
Over 4 years using the app
Meta replied September 8, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

October 29, 2020

I used this app to help me set up my store account. User-Friendly and step- by -step guide. Thank you

RunWayLifeXYZ
United States
4 months using the app
Edited January 6, 2021

This is so fantastic!!! This is one of the best thing I've could have ever done to get my business up and out there. Thank You

Tonjoir Sports Wear
United States
4 months using the app
Edited November 11, 2020

Good so far! Was easy to install. Now I will take a look how it works. If it not works good I will change this review.

Balearenladen
Germany
4 months using the app
October 19, 2020

J'ai utiliser cette application pour m'aider à faire du progrès dans mon business ,j'aime comment ça marche, ce serait bien si ça faisait mieux.

specialsshop
Morocco
4 months using the app
December 14, 2020

This was very useful and really quick and easy to use. The app did everything for me. Thank you!!!!!

Candles by Ceri
United Kingdom
4 months using the app
February 24, 2021

It's a really good tool to establish an online business. I use it for the Merch bases on a Youtube show I'm developing about the reptile community.

My Reptile Experience (MRX)
United States
4 months using the app
October 13, 2020

I used this app for help me, also see another account the instagram and know.
while a work also see.

ValsebasShop
United States
Over 4 years using the app
May 18, 2023

Absolutely a headache. I had previusly used the old Shopify Facebook Shop App some time ago and has been long uninstalled. However somehow the Commerce ID from that old app is still tied to my Facebook Page. So this new app will not install without removing the old ID. However Meta Support keeps telling me I dont have persmissions to disconnect this old ID and I need to have someone give me full permissions to do so. I have shown them the screenshots showing I have full permissions and yet it still keeps saying I do not have permissions. However they keep getting stuck in thier own flow chart and keep saying I need to ask someone for more permissions.... I am the owner of the company, facebook page, and shopify store. There is noone else capable of giving me any more permissions. I have asked them to tell me who has these magical abilities to give me more permissions, however I get the same flow chart response. It should not be this big of a hassle to install a app on my shopify store and link my Facebook page when it stands to make them money by me doing so.

Cobbco
United States
Over 4 years using the app
Meta replied May 22, 2023

Hi there,

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support]

October 4, 2020

haven't used it yet. Will review once used .......................................................................................................

Panther Deals Store
Qatar
4 months using the app