Reviews (7,082)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for boosting business growth and enhancing social media integration. They appreciate its easy setup, product tagging features, and its role in increasing sales and brand visibility. The responsive customer support and effective management of inventory and sales are also noted as key benefits.
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Terrible app, it asks me to reconnect i tried several times it doesnt work i tried different browsers different devices
i called facebook and chatted with shopify nothing helps and no one can help me
What a terrible app and absurd customer service, this has affected my business very negative. FIX THE RECONNECT ISSUE NOW!!!!!!!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. It sounds as though you may have been affected by a known outage on Facebook, which prevented users from logging into their Facebook accounts. It has since been resolved by their team, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Ik heb deze app gedownload maar hij Connect niet met instagram en mijn producten kan ik niet taggen kan iemand mij hiermee in helpen
Hallo daar!
Kristin hier met Meta! Bedankt dat je de tijd hebt genomen om een beoordeling achter te laten. We horen graag meer over je ervaring met de Facebook & Instagram app en bieden je eventuele hulp.
Als je hulp wilt, neem dan contact met ons op via ons business support team (https://www.facebook.com/business/help), zodat we ervoor kunnen zorgen dat je de best mogelijke ervaring hebt.
Bedankt, Kristin
Does nothing but load. Says the shop is set up but I can’t access it. Contacted fb for help. Still nothin. Waste of time
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
el canal de ventas no abre
¡Hola!
Gracias por tomarse el tiempo para dejar una reseña. Si necesita más ayuda, comuníquese con nuestro equipo de soporte comercial a través de este enlace:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Podemos comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
[Meta soporte].
Unable to create Facebbok and Instagram shops in the Commerce Manager and link them to my Shopify account only because my business is located in Ukraine! When other companies try their best to support people in Ukraine in their fight for freedom, Meta doesn't allow businesses from Ukraine to create Facebook or Instagram shops in their Commerce Manager and link their Shopify accounts using this app! That is such a shame!
Hi there!
Steve here from Meta! Thank you for taking time to leave a review. Meta has specific eligibility requirements for selling on its surfaces and your market is considered. You can review the full requirements here: https://www.facebook.com/business/help/2347002662267537
If you would like further assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Steve
If I could put 0 stars I would. it doesn't stop logging me out on the Shopify Store Facebook has made it so much harder to use as a business
nao abre na minha loja! ja fiz de tudo e segue com erro de carregamento. nao consigo contato com ninguem do suporte
Same problem here: Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon!
Hi there!
Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel. I will be reaching out to you shortly through email for more details of what is happening and to ensure you have all the tools to make the app work for your business as soon as possible!
Chat soon!
Paola | Shopify Support
This app is so bad, I don't understand how this can be the official app, it keeps crashing and all the error messages are super generic, you're left with no clue of what happened. Since I can't send my support message through the app because it keeps saying "Something went wrong". I'm gonna try here:
I have created a new facebook account specifically for my business, using the business email. I set everything up using this new account, sent all documents proving my identity and company ownership but for some reason after a few days, my account got suspended and subsequently deactivated. I am now trying to set everything up again, using my personal Facebook account which I have owned for many years, but unfortunately again, I can't go past the setup step, since the Shopify app still seems to be connected to the deactivated account somehow. The *only* thing I wanted is to be able to run ads using the Facebook Pixel, but it seems to be impossible. How can I proceed from here?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
During setup Instagram business bccount cannot be detected. What is the reason? It's already owned by the business manager. Please help.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel specifically on-boarding Instagram. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.
Adil | Shopify