Reviews (9,188)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

October 22, 2020

Really easy to setup. Few click and then your are ready to go. Until now a happy customer. Looking forward to experince the next steps.

Thefatcow.se
Sweden
Over 3 years using the app
Edited January 22, 2021

I have no complaints, app is great. easy to use, helps me marketing customers via facebook a lot easier than before.

Sneak Ez
United States
Over 3 years using the app
September 29, 2020

I am so busy and you want me to write 100 words? Oh it was fantastic, Facebook is just fabulous, thank you much

THE KANDY FAM
United Kingdom
3 months using the app
November 4, 2020

I like the new Facebook App, the connection and tracking with the pixel works greater then ever now!

designbuero Agency
Germany
3 months using the app
November 22, 2020

this experience could not have been better. I would caution that my adblocker prevented me from reading the terms so i had to disable that. Some people deserve a raise.

BillieBabyCo
Canada
3 months using the app
Edited March 20, 2021

achei bom, porem muito burocratico.
poderia ser mais simples, pois o facebook tem os dados de tudo mesmo

loja1001utilidades
Brazil
3 months using the app
October 5, 2020

I did enjoy and easy to apply my products, it's also a great system to help me issue invoice, release order & calculate my cost & profit! Glad to join Shopify, Thank You

OSUSUMEJPHK
Hong Kong SAR
3 months using the app
March 31, 2021

I used this app to connect my store to Facebook. It was easy and intuitive. Few steps would be nicer

Olivia Owen
United States
Over 3 years using the app
September 3, 2022

I have spent hours trying to connect items from Shopify to show in our Facebook shop. It keeps saying under review and there are no images showing. There is no support from FB to try and resolve. I am thinking of uninstalling as our customers cannot see what they are buying! Very frustrating.

Budeful
United Kingdom
Over 3 years using the app
Meta replied September 5, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

February 1, 2024

Unable to connect to paypal

Mickey's Girl
United States
Over 3 years using the app
Meta replied February 9, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support