Reviews (7,900)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.

February 17, 2022

Simply Frustrating Trying to run a Facebook Audience building add but repeatedly getting this message since last 25 days. I quote "
There is 1 error with this activity: A problem with Facebook prevented your activity from being published. Try to republish in a few minutes" Did spend end number of hours to figure out the problem but absolutely clue less. It does not mention any specific problem to resolve. Tried to republish probably 100 times. but same result

Tulla Life
United States
Almost 2 years using the app
Meta replied February 18, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with creating Facebook campaigns. I'm going to follow up with you in an email to see where I can help.

Adil | Shopify

September 6, 2022

unresponsive. is this still supported? It says disconnected but no settings have been changed and it crashes when i try to rectify

roundourwaysportingmemorabilia
United Kingdom
Almost 2 years using the app
Meta replied September 7, 2022

Hello,

Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

Ashley | Shopify

July 18, 2022

After hours of trying to connect my Meta/FB pixel, I give up. This wastes so much of your time. Should be easy to do.

Undercollar
United States
Almost 2 years using the app
Meta replied July 20, 2022

Hello there,

My name is Markus from Shopify's marketplaces support team and I first want to thank you for leaving feedback on our app. It's always important for us to see the current issues facing our merchants that lead to leaving a review.
I was able to see that you meanwhile have successfully connected your Store to Facebook but will reach out to you in case you need further assistance to get the most out of your Store and Facebook.

Markus | Marketplaces Support Specialist
Shopify

September 19, 2022

Right after we installed this app our Facebook Business Page was hacked as well as our Facebook personal page because Facebook does not separate Business and Personal accounts.

Show Me Weights
United States
Almost 2 years using the app
Meta replied September 21, 2022

Hi there,

Thomas here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that this app did not prove to be beneficial for your shop. I'm going to follow up with you over email to open up the lines of communication in case you are interested in using the app moving forward.

Thomas | Shopify

August 8, 2021

Sadly this app pulls the data from the Shopify store through to Facebook's commerce manager in a rich text format only, meaning any HTML in the source product description (paragraphs, line breaks etc) is removed and what you are left with is a lump of text with zero formatting which looks awful. Not great when this is meant to be a sales tool.

Green Bee
United Kingdom
Almost 2 years using the app
Meta replied August 10, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'd like to look into this deeper for you and follow up with you in an email to open up lines of communication to see if I can help you any further.

Adil | Shopify

December 16, 2020

I haven't had the best luck learning how to integrate the Facebook Channel successfully. Hoping to give it another try so I could change my rating.

Kids Slime Club
United States
Almost 2 years using the app
Meta replied December 17, 2020

Thanks so much for taking the time to share your experience! I'd like to hear more about the errors you are currently facing so I can help you get set up on our app. I will be sending you an email shortly to get in touch. - Anna, Shopify Support

August 2, 2023

Very tired of this app.

Nothing works, meta business is so useless, i can't sync my products via shopify on instagram....

It's impossible to get support from META, most useless support i've ever tried.

Prove Them Wrong
Denmark
Almost 2 years using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

January 6, 2022

If I could give this app -5 stars I would. This is the worst app ever. It just does not work and its super frustrating. Facebook needs to come up with a much more user friendly way to set up your instagram shop because its just much more difficult then it needs to be. It also doesn't help there is not chat or email or way to connect with Facebook for guidance when they know how intricate there systems are...

FREVERFRSH™
United States
Almost 2 years using the app
Meta replied January 8, 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to leave a review. That certainly does not sound ideal. When it comes to selling on Facebook and Instagram the eligibility is determined directly by Facebook. In the meantime, I would love to discuss other marketing strategies that could work for your business while you continue to work with Facebook for approval of your Instagram shop. I will be sending you an email shortly.

Chris | Shopify Support Specialist

September 3, 2020

It allows customers to buy when products are sold out and not available on the site causing me to have a lot of unhappy consumers for cancelling orders.

Ava Giselle Collection
United States
Almost 2 years using the app
Meta replied September 4, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality. In that regard, the app shouldn't be pulling products if their stock is set to 0. I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

December 14, 2022

if I could give this app a 0. Absolute worst change facebook and instagram can do. its a waste of time and money. They will lose money with these horrible changes. running a business on these platforms have ben a nightmare since july 2022

Divine's VIP Closet
United States
Almost 2 years using the app
Meta replied December 14, 2022

Hi there,

Thank you for taking the time to leave a review. I'm sorry that you have had a poor experience. If you can share the specifics, we can investigate further.

If you haven't already, please reach out to our support at https://admin.shopify.com/apps/facebook-ads/shopify_app/support for assistance.

Thanks,
Kristin