Reviews (8,753)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

September 29, 2024

Before I can tag my products in facebook and instagram.
I do the same process of uploading photos and information in shopify as before.But now I can not tag my products at all. I need help.

orientalmoonshop
Thailand
Over 2 years using the app
October 2, 2024

My Experience with Facebook & Instagram

I've used Facebook and Instagram for years, and both are great for staying connected and sharing content.

Facebook is excellent for keeping up with friends and groups, but it can feel cluttered and overwhelming at times, with too many features and ads. Privacy concerns also pop up occasionally.

Instagram is perfect for visual content and following creators, though the algorithm often favors ads over posts from people I follow. Overall, both apps are user-friendly, but improvements in privacy and ad balance would be appreciated.

Versamarthub
Canada
7 months using the app
November 25, 2024

It's very important to connect your shopify store to your Facebook and Instagram accounts

Consciousness Era
Switzerland
Over 1 year using the app
Edited September 16, 2024

Once you can get hold of a human the support is second to none. Getting connected to a human being was almost impossible but once I worked out how to get real life support the help I got was 5* and I got everything sorted. Thank you Dennis and Elizabeth!

Cockatoo
United Kingdom
About 1 year using the app
November 7, 2024

Ive really been a facebook advocate until this weeks struggle . After having my ad account disabled, the Facebook team did nothing to help resolve the issue but instead kept sending me automated messages that don't help a beginner understand where they went wrong and how they could change their practices to suit Facebook policies. I wish they could be more helpful and resolve the case without sending my business into the ground before it even has a chance to stand.

Air Trade C0de
United States
About 2 months using the app
December 3, 2024

me siento comoda en estas plataformas para mi negocio fisico y online, hay cosas que mejoraria, pero estoy conforme.

LA MINI BOUTIQUE
Spain
Almost 2 years using the app
November 13, 2024

Meta is one of the best ad platforms. AI has really been a game changer.

Central de Música
Mexico
6 months using the app
September 14, 2024

It has been very difficult to connect my store. Once I did get it connected, I still get errors, and constant wanting verification. I tried submitting what I had and then it gets rejected, no way of getting in contact with anyone at all.

Moving Mountains Changing Lives
United States
Almost 2 years using the app
December 12, 2024

It is not user friendly. I am not able to make many changes. I don't make any sales from it and I cannot link it to my ads manager to even promote ads. Very frustrating

Trendy Vault Trove
United States
About 2 months using the app
November 15, 2024

such a slow service for reviews and when click on GET SUPPORT.. the meta pro team doesn't even know what they are doing and talking about. I just had a word with the META PRO TEAM and i was explaining her something and she started explaining me something which completely useless and doesn't even require that kind of information.

Please fasten your reviewing process and have proper experts in the team who can understand the query and answer accurately and precisely.

Life Goods Co
Canada
About 2 months using the app