Reviews (8,298)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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the app Spams my followers with product updates...and there is no way to turn it off! Im losing followers as its getting annoying...
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the issue you're having with product updates on Facebook. This sounds like a Facebook page setting however I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
None of my scheduled marketing post are working! and I didn't know until recently. This is hurting my business please help resolve. I have used this for a long time and it usually works but I do not know what has happened.
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
Before the change all of my products were on Facebook and I was able to Tag on Instagram. Now all of my new products are not available. It has been over 4 days since I added new items.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Simply Frustrating Trying to run a Facebook Audience building add but repeatedly getting this message since last 25 days. I quote "
There is 1 error with this activity: A problem with Facebook prevented your activity from being published. Try to republish in a few minutes" Did spend end number of hours to figure out the problem but absolutely clue less. It does not mention any specific problem to resolve. Tried to republish probably 100 times. but same result
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with creating Facebook campaigns. I'm going to follow up with you in an email to see where I can help.
Adil | Shopify
unresponsive. is this still supported? It says disconnected but no settings have been changed and it crashes when i try to rectify
Hello,
Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Ashley | Shopify
After hours of trying to connect my Meta/FB pixel, I give up. This wastes so much of your time. Should be easy to do.
Hello there,
My name is Markus from Shopify's marketplaces support team and I first want to thank you for leaving feedback on our app. It's always important for us to see the current issues facing our merchants that lead to leaving a review.
I was able to see that you meanwhile have successfully connected your Store to Facebook but will reach out to you in case you need further assistance to get the most out of your Store and Facebook.
Markus | Marketplaces Support Specialist
Shopify
Right after we installed this app our Facebook Business Page was hacked as well as our Facebook personal page because Facebook does not separate Business and Personal accounts.
Hi there,
Thomas here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that this app did not prove to be beneficial for your shop. I'm going to follow up with you over email to open up the lines of communication in case you are interested in using the app moving forward.
Thomas | Shopify
Sadly this app pulls the data from the Shopify store through to Facebook's commerce manager in a rich text format only, meaning any HTML in the source product description (paragraphs, line breaks etc) is removed and what you are left with is a lump of text with zero formatting which looks awful. Not great when this is meant to be a sales tool.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'd like to look into this deeper for you and follow up with you in an email to open up lines of communication to see if I can help you any further.
Adil | Shopify
I haven't had the best luck learning how to integrate the Facebook Channel successfully. Hoping to give it another try so I could change my rating.
Thanks so much for taking the time to share your experience! I'd like to hear more about the errors you are currently facing so I can help you get set up on our app. I will be sending you an email shortly to get in touch. - Anna, Shopify Support
Very tired of this app.
Nothing works, meta business is so useless, i can't sync my products via shopify on instagram....
It's impossible to get support from META, most useless support i've ever tried.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].