Reviews (9,218)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

May 8, 2021

I originally had Instagram shopping working and now all of a sudden I am ineligible. Absolute disgrace this app. How can I have Facebook shop and not be approved for Instagram. I would really like to get my Instagram shopping back!!

Wonder, Discover and Learn
Australia
Almost 3 years using the app
Meta replied May 11, 2021

Hi there! Thanks for taking the time to share your feedback on the Facebook Channel!

Totally understandable that not having Instagram Shopping all of a sudden is concerning. Instagram reviews all accounts to determine eligibility and I'd love to help point you in the right direction. I'll be following up with you via email to offer assistance with this. Chat soon!

Nidhi | Support Specialist

December 27, 2020

Very easy to install, straight forward with no problems, excellent. The new features will assist my business in marketing much better.

Extreme Infinite Sports
New Zealand
3 months using the app
March 10, 2021

still learning so I can't really give a review but it's making me. Now it won't let me hit submit. Because it says minimum of 100 characters.

Roaring Elephant
United States
3 months using the app
February 1, 2023

It isn't threatening, defamatory, or being left in exchange for an incentive. If published, we may include additional details about your store to help merchants read relevant reviews.

Submit review

ShopFina
Italy
3 months using the app
Meta replied May 4, 2023

Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione e condividere la tua esperienza con noi. Apprezziamo sentire i nostri clienti!
Grazie,
[Metasupporto].

January 29, 2021

easy to set up and it makes my business be exposed even more through my social media channel. I don't have to have huge following to be able to add link to it.

Irrelevant Society
Australia
Almost 3 years using the app
January 18, 2021

Good start . everything is easy. Thank you guys. hope to have a good run with you ... greetings to marc <3

lebanoncart
Lebanon
3 months using the app
December 12, 2023

New to Shopify and loving the Facebook & Instagram Apps! It's like having a personal marketing assistant. Simple ad creation and instant connection to social platforms. Excited to grow my brand!

Elegance Emporium
Singapore
3 months using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

December 17, 2020

Good app very useful for marketers like me. Would definitely recommend it. Keeping doing the good work Shopify and Facebook.

Snipe Bargain
United Kingdom
3 months using the app
February 5, 2021

works very good, had to problems starting or adding content. I would like to have it this easy on all the other social networking apps

ochroes
United States
3 months using the app
Edited February 10, 2021

DO NOT INSTALL! Your facebook page followers will get over-run with product spamming ever time a new product is added. Currently there is no way to turn off the new product notifications. Our facebook page has lost over a hundred+ followers in the last two days. *** Shopify Replied *** Shopify replied to my review but the suggested fix action does not work. I can not turn off ALL notifications because I still need posts to be seen by my customers. I just need to turn off New Product notifications which is currently IMPOSSIBLE in FACEBOOK.

Super Cichlids
United States
Almost 3 years using the app
Meta replied February 10, 2021

Thanks for sharing your feedback! I definitely understand your frustration with this. That being said, the issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support