Reviews (9,218)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

September 4, 2020

For now you are doing good, the previous app did not work let's see if now the integrations goes but installation went good

GINGER
Italy
3 months using the app
January 10, 2024

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Fur Baby Lovers
United States
3 months using the app
Meta replied January 12, 2024

Hi There!

Thank you for taking time to leave a review. We appreciate hearing from our customers!

Thank you,
Meta Support

October 16, 2020

No entiendo porque tengo la obligacion de permitir moderar mis comentarios o publicar en mi Facebook

El Almacen Secreto
Spain
Almost 5 years using the app
Meta replied October 17, 2020

Gracias por tomarse el tiempo para dejar una reseña. Cuando se trata de comentarios en publicaciones, esto es algo que en realidad está regulado directamente por Facebook y no por Shopify. Me complacería enviarle información por correo electrónico sobre cómo contactar a Facebook para obtener ayuda con esto, por lo que le enviaré un mensaje pronto. - Veena, Shopify Support (Escrita con una traductora)

October 2, 2020

ıt was very good .to be priority of people in this platform i need to use facebook .it will be easy that my sales to people

Shoppative
Türkiye
3 months using the app
April 4, 2023

The most buggy sales channel you can imagine. Items continually get rejected for many various incorrect reasons. Contacting FB support does nothing beside adds additional layers of frustration with no real help. Support has zero common sense. As soon as an issue gets corrected the same item get rejected several days or hours later... It amazing how wonderful these channels are about collecting data and integrating into your checkout seamlessly but the actual real user experience for those using the channel, is a joke. All development energy was solely put into integrating into processing transactions so facebook can collect a fee and no energy was put into these automated product checks that cannot understand the actual meaning of words used in a sentence.

Slofoodgroup
United States
Almost 3 years using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

Edited May 2, 2023

app is saying that the app is unsupported speak with the developer.
Hit the support button but the rep. is saying something different. But it clearly it says it's not supported. This needs to be fixed Asap!!!!!

Miracle Shoetique
United States
Almost 3 years using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

Edited November 22, 2020

takes a little time getting through the clicks... for beginners like me I wasn't sure I was doing everything correctly. maybe adding a description or automated pop up explains things as you move along the process of connecting instagram/facebook and Shopify stores would help.

SicWicks
United States
Almost 3 years using the app
August 22, 2024

Works as it should for now

EroGel AM X DAM
Netherlands
October 10, 2020

added facebook seemed real easy, i actually find everything about shopify easy to use and fun i might add

Fuurbabies
Canada
3 months using the app
April 21, 2021

Trash, but it's not Shopify's fault , Facebook and Instagram is broken for ages. broken not loading pages many many many bugs, pure broken mess, product tagging not working , facebook pixel not working adds running weirdly ending up with a huge add bill with 0 traffic. Facebook is trash.

tamaishidesign
Hungary
Almost 3 years using the app