Reviews (9,220)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting product visibility and sales through easy integration with social media, allowing for shoppable posts and ads directly from their Shopify catalogs. Key features include straightforward setup, effective sales analytics, and seamless product syncing. The app's user-friendly performance and responsive customer support, particularly in resolving syncing issues, contribute significantly to a positive merchant experience.

Edited December 11, 2020

Easy to set up once you have your product in your Shopify store. If you want to "customize" your FB/Instragam Shop, that takes time and you have to do that yourself (create collections and customize your FB Shop), otherwise, as long as you have the sales channel checked in your listing, it auto-populates. The only pain for a time was getting it to connect for Facebook Marketing (connecting the ad account)

EverEighteen
United States
3 months using the app
Edited June 7, 2021

Cuidado con la instalación del píxel de vinculación de esta app, entra en conflicto con la cuenta publicitaria personal de Facebook, te deshabilitan la cuenta definitivamente al detectar 2 píxel de datos a un mismo dominio y no te permiten revisar la solicitud para poder restaurarla ni apelar el problema, no permite anunciarte desde la página de empresa y automáticamente te desvincula los anuncios de Instagram, el único soporte técnico de Facebook "www.facebook.com/business/help/support" lo gestiona otra empresa y no pueden solucionar absolutamente ningún problema, esa es la atención al cliente de "Facebook" donde no saben porque te han deshabilitado la cuenta y tampoco pueden hacer nada, parece de comedia, estoy arrepentido y no la recomiendo. Espero Shopify lo tenga en cuenta por que destrozan tu cuenta de fb y por consiguiente las ventas, me ha hecho más daño que un malware, no deberían permitirlo, Mucho Cuidado.

TROPIC WAY
Spain
Over 2 years using the app
July 5, 2021

This app is causing my pixel to misfire in multiple ways causing me sales. It’s also loading old products that aren’t even in my admin anymore and not new products. I’ve contacted shopify several times to be told pixel issues are facebooks problem. I spent 6 days messaging with facebooks useless team to be told it’s not their problem because it’s through this shopify app. This is losing me money because my ads can’t optimize due to bad data. I’ve uninstalled and reinstalled it several times and the problems don’t get better. I’ve asked shopify to delete this app and remove any old code and I’ll see if a complete clear out and reinstall improves it. I’ll remove this review if the problems get worked out.

Bird And Bear Shop
Canada
Over 2 years using the app
Meta replied July 6, 2021

Hey there,

Luke here from Shopify Support.

Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear about the issues you're facing with your Facebook Pixel. Our technical support team has reached out to you via email to continue supporting you and working on the issue there.

Luke | Shopify Support

October 9, 2020

great stuff and very helpful when setting up an online ecom business. very lucky to have the level of experts to help me.

KyleLeonick.com
United States
3 months using the app
Edited November 28, 2020

The setup was relatively smooth, and easy to manage products. I had some issues where my Shop tab and my products were not appearing on my Facebook page, but Shopify Support was very friendly and helpful.

MIMI
Germany
Over 2 years using the app
Meta replied November 26, 2020

Thanks for sharing your feedback! I’ve sent out to an email to you to discuss this further. I hope to hear back from you soon. - Abdalla, Shopify Support

October 4, 2020

Helps me track ads and target people. I think my business would be very ineffective without it. Very good!

Hot Holiday Deals 2020
Canada
3 months using the app
November 5, 2020

Help me set up my store and also boost my sales. Also it integrates all the other platform together, so all my records and date are stored in one place for tracking convenience

Three Tiers Ice Cream
Malaysia
3 months using the app
January 20, 2021

Terrible now! Soon as I updated the app my account is no longer working. This is terrible. Facebook really needs to fix this bug or whatever is wrong. I never had a problem with my account before

7Kouture
United States
Over 2 years using the app
Meta replied January 22, 2021

Thanks for sharing your feedback! I can understand the frustration of not having your account function the way you need it to. I'd be more than happy to investigate this for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

December 15, 2023

Recien empezado en shopify, pero creo que esta bien porque no es por primera vez voy usando Facebook para hacer publicidad. Ya tengo una buena experiencia con esa plataforma

CenStore Supercenter
United States
3 months using the app
Meta replied December 21, 2023

¡Hola!

Gracias por tomarse el tiempo para dejar una reseña y compartir su experiencia con nosotros. ¡Apreciamos saber de nuestros clientes!

Gracias,
Meta soporte

February 13, 2021

Thanks so much for helping me! It was a very easy setup. Use this app it will work for you. thanks again!

Vie Glamour Collections
United States
3 months using the app