Reviews (9,221)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

October 12, 2020

this app is as really, eye catching, great app, very helpful. Therefore I highly recommend this app.

6FEETSAFETY
United States
2 months using the app
Edited February 24, 2021

I was concerned about needing to setup everything but it only took a few mouse clicks. Good job, it seemed pretty seemless.

Great White Gifts
Canada
Over 2 years using the app
Edited November 18, 2020

Really user-friendly and quick! First time Shopify user and thereby Facebook sales user and the integration was seamless!

Shop Jenixs
United States
2 months using the app
November 16, 2023

It's been an easy and wonderful experience getting my online store on Facebook and Instagram

Kympton's Corner
United States
2 months using the app
Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

July 30, 2021

Too many errors after adding this. Old pixel is still on fb, unable to edit iOS preferences for new pixel. Unable to change the old pixel in running ads.

Hamelin
India
Over 2 years using the app
Meta replied August 3, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with pixel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

December 8, 2020

Muito bom consegui conectar meu pixel super rapido e facil, sem erros, o app mostra o que deve fazer o passo a passo

GrandeOferta
Brazil
2 months using the app
September 30, 2020

Very easy and professional. I would recommend it to a friend for starting a business. It certainly will help!

Heidi’s Home Goods
United States
2 months using the app
October 9, 2023

i have many problem

arrowfootwear
Egypt
Over 2 years using the app
Meta replied October 13, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

November 17, 2020

Price of ads for new bizniz is not affordable. I hope FB will help us survive as a new business. Sooner a higher price can be charged when bizniz is stable.

MVIC Military, Police, Motorbikers, Bikers, and Outdoor Activity Online Store
Philippines
2 months using the app
August 22, 2024

Works as it should for now

EroGel AM X DAM
Netherlands