Reviews (9,222)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

August 25, 2022

Horrible app! always "did not comply with our community standards" and cannot contact chat support. And no button to appeal.

Valeur Skin and Body Clinic
Philippines
Over 2 years using the app
Meta replied August 27, 2022

Hi there,

Thomas here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Thomas | Shopify

December 9, 2023

I love the Team Work .....

Ibele Clothes
United States
2 months using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

January 28, 2023

I need help connecting my view store on instagram i did everything fb and instagram asked me to do c

SoulTreebeadingco
United States
Over 2 years using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].

Edited January 22, 2021

Esta aplicación me ah ayudado mucho, es muy fácil de usar y de vender voy empezando pero es grandio.

Zapaterias Lillie
Mexico
2 months using the app
September 23, 2020

I used this app to manage my Facebook page and ads campaign, Is very complete, 100% recommended, Helps a lot having all in one place

Together Shirts
El Salvador
2 months using the app
November 4, 2020

Using this app my Shop Tab does not appear on my Facebook Business page. So what's the use of having a Facebook shop if does not appear. Just saying...

Marianne Jones
Australia
Almost 4 years using the app
Meta replied November 5, 2020

Thank you for your review and sharing your feedback. I understand how important it is ensure the app is functioning properly so that you can sell products on Facebook. I’d like to look into this further for you and I will be in touch by email soon to ask for more details. - Anna, Shopify Support

Edited January 12, 2021

Finally! An easy to setup, fully working, Facebook connector tool. Very easy to setup, no matter if your are connecting to FBM or single accounts, both for Facebook Pages and Instagram accounts. I don´t use the marketing tool for creating ads directly on the plugin, but it's great that it generates audiences, so you can just use them quickly from your FBM account. Facebook Catalog tool works great.

Excel Digital Life
Mexico
2 months using the app
March 29, 2021

This app seems to have the power to push feed to Facebook without approval. Be aware that any time you add a new product to your shopify store, Facebook publishes it on your timeline without letting you know!

Bed Bath Home - Whitehouse | Continental Linen
South Africa
Over 2 years using the app
Meta replied March 29, 2021

Hey there! Thank you for taking the time to leave us a review. I've sent along an email to you outlining how you can create products without them immediately publishing to Facebook. Let us know if you have any questions! - Jake, Support Specialist

Edited October 13, 2020

I only just setup this app, but it was very easy. Just a step by step wizard which worked just fine. So now I can start my pixel to find audiences.

meowhappycat
Curaçao
2 months using the app
November 11, 2020

la configurazione per facebook è stata rapidissima, con instagram un pò di problemi, ad oggi dopi 15gg ancora non ho trovato una risoluzione

Il Piacere D'Abruzzo
Italy
Over 2 years using the app