Reviews (8,298)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

Edited September 24, 2023

Hello! I've come across two critical issues regarding orders from Instagram and Facebook. First, the customer information lacks a phone number, even though I've configured it as "required" in Shopify checkout settings. Can you please ensure the phone number field is mandatory for Facebook and Instagram orders?

Secondly, when fulfilling orders from Facebook and Instagram via Shopify, it doesn't send a shipping confirmation email to the customer. This leaves them unaware of the shipment status. Can this be addressed? Thanks!

Starphase
United States
About 1 year using the app
Meta replied June 27, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!

Thank you,
[Meta Support].

November 13, 2020

Lätt att konfigurera, bara att följa anvisningarna.
Startade kopplingen till Shopify så får återkomma med säljresultaten lite senare

RennerBroderi
Sweden
About 1 year using the app
September 10, 2020

good app. Is user friendly and of course reaches all types of platforms. I wish the set up was a simpler process.

Hip Hop Rage
United States
About 1 year using the app
Meta replied September 11, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

October 8, 2020

I didnt understand why there were some many items to set up. WHy i had to select so many things. all that was needed need to be my primary account, my business account and a card to charge.

Genteel Gems
United States
About 1 year using the app
January 26, 2021

I used this app for my online shop and it is really helpful. The set up is so easy and I can also navigate easily

Shop to Wellness
Philippines
About 1 year using the app
October 15, 2020

A app é muito boa para quem trabalha com ecommerce, conseguimos gerir tudo através de um só lugar! é incrivel

Madameshape
Portugal
About 1 year using the app
October 26, 2020

it was little complicated to use it and kind of expensive. it was hard to figure it out in the beginning but later on i was able to manage it. they should definitely lower the advertisement prices.

Horizon Phone Accessories
United States
About 1 year using the app
December 6, 2020

I found it easy to use and to add my products. I think FB is an important channel for sales. I do wish they would fine tune their bots though. If I advertise animal prints the ads get banned for breaching animal cruelty rules.

Oh Baby Quality Goods
Australia
About 1 year using the app
February 2, 2021

I use the app to get my products on social media hoping for the best :) Its easy to use if you follow first shopify's help center

Wrist BCN
Spain
About 1 year using the app
November 23, 2020

Helped me a lot with advertising my boutique! Was pretty easy to use and did not give me such a hard time.

Yuri’s Boutique
United States
About 1 year using the app