Reviews (8,298)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
Refine
-
By rating
I can't access my Facebook page now. Because the mobile I inputted is wrong.
The correct mobile is +63 9178442622.
I tried to change it but it can't be changed. It keeps sending notification code to +63 09178442622 WRONG. If you are in the Philippine the mobile number should only be 09178442622
Shopify is a lot better at giving help than you are. Shopify and Facebook should combine support services. It was difficult and I still have issues.
great channel to promote leads and sales! Wish you provided more quick technical support to customers!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Thank you,
Meta Support
Great and fast experience, had trouble accepting terms and conditions, did let me proceed, had to try multiple times
I used the app to help me with a advertisement ad on Facebook . It was fairly easy to do. just followed what they told me to do.
It was good. It was better than the last time that I tried to set it up. I just hope it works this time.
It was pretty easy to navigate through once I figured out what to do. Very easy to use after figuring everything out.
UPDATE: I was able to get Instagram Shopping to work by resolving small issues that I didn't know were related. For example, removing Gift Cards from the Facebook Sales Channel. Now that it is working it seems like a good app. Couldn't get Instagram Shopping to work. For some reason we weren't approved for Shopping. Facebook tells me to talk to Shopify, Shopify tells me to talk to Facebook. I've been getting the runaround for weeks now and it is super frustrating. Two stars because the Facebook shop worked fine.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up the Instagram Shopping feature. Although Facebook handles these reviews directly - I'm going to follow up with you in an email to open up lines of communication and see where I can help.
Adil | Shopify
for some reason we can't link products to our instagram account anymore. But before this it worked great
Add more detail to instructions. Be more explicit when giving directions. If possible have a live person to assist with Facebook sales channel. Be more specific on you to channel videos as well.