Reviews (9,251)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

September 7, 2020

Before the change all of my products were on Facebook and I was able to Tag on Instagram. Now all of my new products are not available. It has been over 4 days since I added new items.

Makana Hut
United States
Almost 2 years using the app
Meta replied September 7, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

September 14, 2020

Good.

Justin Boots México
Mexico
Almost 2 years using the app
February 17, 2022

Simply Frustrating Trying to run a Facebook Audience building add but repeatedly getting this message since last 25 days. I quote "
There is 1 error with this activity: A problem with Facebook prevented your activity from being published. Try to republish in a few minutes" Did spend end number of hours to figure out the problem but absolutely clue less. It does not mention any specific problem to resolve. Tried to republish probably 100 times. but same result

Tulla Life
United States
Almost 2 years using the app
Meta replied February 18, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with creating Facebook campaigns. I'm going to follow up with you in an email to see where I can help.

Adil | Shopify

January 15, 2021

ME ENCATA, ME HA AYUDADO MUCHO EN MI PAGUINA WEB Y EN LA CREACION DE MI TIENDA VIRTUAL,REALMENTE RECOMENDADO

LOWXURY OFFICIAL
Italy
About 2 months using the app
March 19, 2021

I was easy, instructive and so helpful. I recommend facebook for all sellers and users who are looking for an extraordinary tool.

Felipe Iderci
Brazil
About 2 months using the app
November 12, 2020

Love it; the only thing is to make sure your Instagram is in order. Also to make sure that you verify your domain on Facebook. How to do that is going into your Facebook setting on the business manager account and looking at domains, and it will tell you what to do; please do that first before you download this app.

Landon's gifts
United States
About 2 months using the app
January 8, 2021

THIS IS A VERY HELPFUL TOOL THANKYOU FACEBOOK ............................................................................

lumineux.in
India
About 2 months using the app
November 8, 2023

GREAT

Saint&Bain
United States
About 2 months using the app
Meta replied November 10, 2023

Hi There!

Thank you for taking time to leave a review. We appreciate hearing from our customers!

Thank you,
Meta Support

November 28, 2020

The setup took some understanding and there was a lag in the last feature coming live but other than that it was smooth. Thanks FB + Shopify.

Motohog
India
Almost 2 years using the app
March 15, 2021

I'm sure this app works for those with much experience but had it not been for Peter, with the patience of a saint, I had not been able to figure it out. Thank you Peter for all your help!!

Studio170mi.com
United States
Almost 2 years using the app