Reviews (9,262)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

Edited February 7, 2021

Application très intéressante à utiliser pour augmenter le nombre de vos clients sur votre site web shopify

Ulna Man
France
About 2 months using the app
November 15, 2020

I love the facebook sales channel app. It allows me to show case a lot of my products on a continual basis.

L.A'S Luxurious Hair Extensions
United States
Over 1 year using the app
October 21, 2022

Finally syncs multiple images to the catalog feed. STILL doesn't sync tags and collection information to the Facebook Feed. Why?

Bawah
United Arab Emirates
Over 1 year using the app
Meta replied October 25, 2022

Hi there,

Thank you so much for the review of the Facebook channel. The channel is currently undergoing a transition from ownership by Shopify to be owned by the third party. We've been clear with our merchants about this process and happy to help where possible as such we will gladly pass on the request for future development of the channel for Meta to review. I'll also reach out to see if you have additional feedback for Meta.

William | Marketplaces Support Specialist
Shopify

August 13, 2022

Horrible app - can`t connect products and pixel to my store on facebook... I`ve been using shopify for 2 years and now I think Shopify is a real waste of money... Every day I lose huge amount of money becouse this terrible app that worked well last 2 3 months

Futlocal - персонализирани футболни картички
Bulgaria
Over 1 year using the app
Meta replied August 16, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

September 23, 2020

I have just installed this app and it's installation is a very easy process -now im just hoping it translates to sales

Eternal Elphin
Ireland
About 2 months using the app
April 2, 2021

I used this app to help me do business.Irealy like how it does work. It would be nice if it did for me better.

Funsunny
Ireland
About 2 months using the app
September 9, 2020

Great app. Veryyyyyyyyyyy helpful for user to promote products and reach new and old customers. Everyone should use

Jalure Jewelry
United States
About 2 months using the app
December 5, 2023

nic

welcome
Pakistan
About 2 months using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

February 24, 2024

I am hope récord this information, if have a doubt calling IRS and Department of State PR. Thanks!

MAYRA AND COMPANY INC
United States
Over 1 year using the app
Meta replied March 1, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

October 5, 2023

When disconnect or connect shopify app or also if install new this app. every time create new shopify product catlog in facebook by this app. why not give option for selection catlog so not create new one

Anaara ethnic
India
Over 1 year using the app
Meta replied October 6, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support