Reviews (9,275)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

February 18, 2022

This app is terrible. None of my inventory is accurate and I always have errors. Would not recommend

JuniperzCreations
United States
Over 1 year using the app
Meta replied February 18, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with Facebook channel. I'm going to follow up with you in an email to gather some context on the issue that you are facing and see where I can help.

Adil | Shopify

September 24, 2020

I relly like how it does. It is easy to use and can save you a lot of time. You can manage all on one place.

Regonshop
Slovenia
About 1 month using the app
September 12, 2023

It gives a constant warning because they closed the Shopping feature, but it is very good to have a single tool for full integration

CENGIZ AKTURK
Türkiye
Over 1 year using the app
Meta replied September 15, 2023

Hi There!

Thank you for taking time to leave a review. If you need further assistance, please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

January 13, 2024

Only problem I'm Having and wish get resolved is connecting my ingstagram as well but the app works well.

Lit 4 Life Apparel
United States
About 1 month using the app
Meta replied January 26, 2024

Hi There!

Thank you for taking time to leave a review.We appreciate hearing from our customers! If you need any additional assistance from us with connection,
contact the Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
Meta Support

December 7, 2020

It has been good so far. I am just trying to discover good strategies that I can use to run my ads. Thanks again !

MY FUN SUITCASE
India
About 1 month using the app
September 22, 2020

I used this app, really got me hooked. It really does walk you through everything you need to know. I am blessed if it wasn’t for them I would be getting scammed with no business. Thank y’all

FaBEAUTYlous
United States
About 1 month using the app
October 10, 2020

Easy to set up n easy to shop. Then the only problem I ran into is to connect it to my Facebook page and not letting me buy a new Domain. keeps saying to edit my profile. other than that my shop or store is up n Runnin'.

shopRMI's store
United States
About 1 month using the app
Edited January 19, 2021

J'ai utilisé cette app. avec shopify pour mon cite web.
J'ai utilisé cette app. pour avoir plus de point de vente et une meilleur visibilitée.

GASPÉSIE EN LIGNE
Canada
About 1 month using the app
November 5, 2022

Need help with:
"Shopify Business Manager doesn't comply with our terms, including section 4 of our Commerce eligibility requirements."

Steel Roots Market
United States
About 3 years using the app
Meta replied November 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

February 12, 2021

I was unable to print the "Commerce Product Seller Agreement" without some text manipulation. Please add direct print capability.

MarthasPlace
United States
Over 1 year using the app