Reviews (9,295)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

December 21, 2020

As a newbie, Facebook doesn't know where to start. Maybe the language and habits are different. It seems that the software I learn online has not kept up with the speed of Facebook updates, so I have been trying to move forward. Hope to get in touch early.

Acmaps
China
About 1 month using the app
October 29, 2020

The setup was clear and concise, very easy to configure. Only took a couple of clicks after verifying some information. Minimal editing.

Rebel On Point | Clean Beauty Collective
United States
About 1 month using the app
Edited September 27, 2020

Tình Kiếm 3D rất hân hạnh được đồng hành cùng ca sĩ Ngô Kiến Huy trong MV ca nhạc mới nhấtfggnfjrdhj

NỘI THẤT AN CƯỜNG
Vietnam
About 1 month using the app
October 23, 2020

I really enjoy using Facebook channel! The process was easy and I was able to quickly setup my account.

Puri Detox
United States
About 1 month using the app
October 27, 2020

app muito bom me ajudou muito com as postagens no facebook vale a pena ter esse incrível app na sua loja

Pop Store
Brazil
About 1 month using the app
February 18, 2021

all except for them cutting of the head of my pics in facebook when I use the url address for my shop it is good... could someone tell me how to fix this
thx

MVP CUSTOM ACCESORIES
Canada
Over 2 years using the app
Meta replied February 23, 2021

Thanks for sharing your feedback! I'd be happy to investigate this for you. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

September 28, 2020

Little complicated to get going, but once it's set up, it's awesome! Looking forward to the results this holiday season.

Deep South Mercantile
United States
About 1 month using the app
March 26, 2022

app link shopify to business facebook with NO HUMAN support. I can NOT LINK shopify to facebook store to buy ads, but I can BUY ADS on facebook to shopify? I get banned ads for some items in 2020, but can sell that same item on amazon and today 2022 already, so I login and see SEE DATA from 2020 TWO YEARS AGO

SunneTropical
United States
Over 1 year using the app
Meta replied March 29, 2022

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with creating Ads. If your Ads account has not been approved, you will need to request a manual review from Facebook however I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

July 7, 2024

ruim, não funciona

Massaini Express
Brazil
8 days using the app
November 13, 2020

Usé esta aplicación para añadir el pixel de facebook, pero son muchas los términos y condiciones que hay que aceptar para esta simple gestión.

Productos10
Spain
Over 2 years using the app
Meta replied November 16, 2020

Gracias por compartir tus comentarios! Entiendo tus preocupaciones. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify (Sent using a Translator)