Reviews (9,298)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

July 7, 2024

ruim, não funciona

Massaini Express
Brazil
8 days using the app
November 13, 2020

Usé esta aplicación para añadir el pixel de facebook, pero son muchas los términos y condiciones que hay que aceptar para esta simple gestión.

Productos10
Spain
Over 2 years using the app
Meta replied November 16, 2020

Gracias por compartir tus comentarios! Entiendo tus preocupaciones. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify (Sent using a Translator)

March 22, 2021

Muy buena integración entre aplicaciones! Deberían de hacer tutoriales en varios idiomas para aprender añadir el pixel de facebook con shopify.

Prietto
Spain
About 1 month using the app
September 21, 2020

This App is a complete nightmare to set up. It was way better, when you only had to fill in your facebook pixel id and everything was done. But now this app is required and only has errors. Every time i try to connect my facebook account with the "Connect Account" Button, it reloads the site and nothing has changed.

No Support, they just ignore me. I worked until 4am every night and now this bloody error has destroyed everything, can't use my pixel anymore because of this.

Nebu Nova
Germany
Over 1 year using the app
Meta replied September 22, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

September 24, 2020

is a really reliable and cool one , recommended for all brands and stores to keep all customers keep on coming

WorldWide Services Store
Ghana
About 1 month using the app
Edited September 22, 2020

Personalmente uso esta aplicacion, por eso estoy ansioso de poder asociarla con las redes sociales de mi tienda online.

SelfEsteem.ar
Argentina
About 1 month using the app
September 9, 2023

I'm trying to figure out why I can't create a Marketing Campaign in Facebook. I am able to in Microsoft and Pinterest but not in Facebook/Instagram.
Was that feature removed in the app?

South Strand Life Travel, Photography and Gifts
United States
About 2 years using the app
Meta replied September 15, 2023

Hi There!

Thank you for taking time to leave a review. We would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

October 2, 2022

I tried to connect my Shopify to my Facebook several times. In the end, Shopify messed up my Meta Business account and I got permanently blocked there, and I have no idea, why. Had to create a new fake FB account, ironically that works perfectly. But my original personal account is broken now, with no way to fix it, I cannot even contact the support anymore.

Hello Paper!
Germany
Over 1 year using the app
Meta replied October 5, 2022

Hi there!

Ashley here with Shopify! Thank you for taking your time to let us know about your experience with the Facebook channel app. I will be reaching out to your shortly through email so we can look into this.

I look forward to chatting with you!

Ashley | Support Shopify

November 11, 2020

I used this app and it is look like great! I have to start to do facebook ads but I think this app is very complete...

GaloreShoppe™️ - Official Store
Italy
About 1 month using the app
February 11, 2021

Nice app to set-up my store from my website www.creesmartpills.com though if won't accept my supplements nootropics but it will take my coffee.

Cree International Store
United States
Over 1 year using the app