Reviews (9,297)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

January 2, 2021

i like to create shop on facebook for my business. it very easy to manage and maintain my product sales.

Ap LuxyCo - classic and vintage collection
Canada
About 1 month using the app
October 6, 2020

Je viens tout juste de commencé a utiliser cette application je ne peu donc pas encore me donner un reel avis, je modifierais l'avis une fois bien essayer

MyRelief
France
About 1 month using the app
March 23, 2021

This app has been nothing but exemplary on how I Manage my accounts, very easy set up and helpful Q n A if you have any difficulty's.

BOLDNBEAUTIFUL
United States
About 1 year using the app
November 6, 2020

Set up for Facebook was super easy! I had a bunch of hurdles to jump over on the Facebook side, but once I had done that, the process of setting it up on Shopify was a breeze.

Secco Drink Infusion
United States
About 1 month using the app
August 23, 2023

All of my Shopify products had became grey and I was no longer able to tag any of my approved products on my IG posts

madebymashumaro
Canada
About 1 year using the app
Meta replied August 25, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

September 10, 2020

This app helps me reach more customers that will potentially buy from my store. I recommend this to everyone especially for the starters and work your way to learning how this app works!

The Slender Fit
Philippines
About 1 month using the app
September 28, 2020

Very good and very useful I really love this function it helps me a lot, promoting, growing my business.

bnashopping
Malaysia
About 1 month using the app
June 4, 2022

Feeling frustrated, my facebook account was hacked which was attached to my business account and I can not get any one to help me or help me get my accounts back up and running or attached to my channel, it's one week of pure frustration. I wish there was a easier way to communicate with someone

The Magnolia Cottage Boutique
United States
Over 2 years using the app
Meta replied June 7, 2022

Hi there,

My name is William, I work at Shopify as a support specialist. I can definitely sympathize that having your account compromised is not a pleasant experience and we do appreciate you taking the time to review the Facebook channel. We'll reach out to discuss your specific case but in the event that your Facebook account is compromised our abilities will be limited based on their system.

William | Marketplaces Support Specialist
Shopify

May 5, 2021

It seems that we are all facing the same problem. I have been locked out from my FB and unable to connect to my Instagram from FB as well. Also the products that have been deleted on shopify still pops up on FB side. Am not sure why and FB send message to say to many broken links to shopify.B Best to remove the app until things are more stable. But like what everyone says, its a lot of time wasted and trying to set it up again!

GIN & JACQIE
Malaysia
About 1 year using the app
Meta replied May 7, 2021

Hey there! Thanks for taking the time to leave your feedback - it's always valuable to our developers to know where they can improve. I've sent you a follow-up email and hope to hear back from you soon! - Jake, Shopify Support Specialist

January 7, 2021

top top. top love it. xxx. merci bco. its super efficase and reliable it help alots. and verry easy to install

MEUBLE MOI inc
Canada
About 1 month using the app