Reviews (9,303)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.
Refine
-
By rating
It took some time, but in the end, it went splendidly, and I'm delighted with the results. Ilook forward to boosting my store.
J'ai utilisé cette application pour pouvoir mettre en vitrine ma boutique par ce canal social. J'ai pas encore effectuer de vente pour l'instant mais je crois que ça ne saurait tarder.
The set up process is complicated, but if you follow the steps correctly, it all works well. FB shop takes up to 4 weeks to get approved.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
I RECOMANDE THIS TO MY FRIENDS CAUSE IT'S THE BEST WAY TO BRING A TRAFFIC ON YOUR ONLINE STORE.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Thank you,
Meta Support
I have had TONS of issues with connectng pixels, Ads and messenger ! I have been directed and redirected and asked multipple tons to add acount pages etc....Now my shop is ready to begin selling ...yet 'i m told it will be four weeks. Meanwhile , FB is quick about rejecting my shop . This whole setup is definately not user friendly for ppl like me who have zero Techy experieence ! And lastly , why try to get my money to promote my products on a Biz page that i'm unable to put to full use because my shop is still waiting review, and the requirement is i have to already be selling or posting my products first when i'm a new start-up and still setting up my Shopify store ssetup !! Totally ridiculous !
I think this is by far one of the worst apps ever. Somehow facebook declined all my products due to availability. Apparantly my products are still protected with a storefront password (which is not the case cause my webshop is open). Neither shopify or facebook seem to be able to shed a light on this. The only anwser im getting is : we dont support the app. Which is possible, but who does then?
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. There are definitely elements of the Facebook Channel that Shopify can support so I'm going to look into this further and follow up with you in an email to open up the lines of communication here so I can help you get set up fully.
Robyn | Shopify
Very good, hopefully it will also bring very more commerce and likes to the site. Increasing the visibility of e-commerce is also a good thing.
Every time I update anything on my shopify it appears on my customers news feeds which is very intrusive. It has caused me to loose a lot of followers. Absolutely ridiculous.
Thanks for taking the time to share your feedback! That definitely sounds frustrating and not ideal. In that regard, we have had a few merchants experience the same issue. The issue that you've described is coming from a setting within your Facebook notifications and not from our app directly. We aren't able to control how Facebook displays your product updates however, we did some digging on our end and the way you would turn off these notifications is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should turn off the automatic posts. Thank you! - Anna, Shopify Support
Sync with Shopify products that have variants resulted in Facebook/Instagram deciding what variant to advertise and that is really not what you want, 1 full day lost.
Thank you for taking the time to leave a review. That certainly sounds stressful as you have spent quite some time troubleshooting this. I'd like opportunity to look into this further for you. I will be sending you an email shortly to discuss. I look forward to hearing back. - Anna, Shopify Support
I have tried for two (2) years to connect my Facebook to my Shopify and still have NOT been able to connect. FaceBook always has some reason or excuse to deny my access. I have deleted my old FaceBook, created a new FaceBook several times. I believe currently I actually have three different FaceBook accounts because each time I would try to connect, FaceBook would say I did not have an account and require me to create a new one and would then still deny my access to FaceBook. I have given up and will never try to connect again and will never encourage, anyone who ask my opinion, to connect. This hinders my access to Instagram and Twitter also which makes me very upset. Thank you for allowing me to air my opinion.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you were facing on-boarding with the channel. I understand that you are not interested in attempting to connect again. I'm going to take a look into this further and follow up with you. We're always grateful for feedback and we will use this to constantly improve our app. Please look out for my upcoming email.
Jason | Shopify