Reviews (9,302)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

September 28, 2020

I am really trying to learn all of the steps for ecommerce. Seems to be getting better. Hopefully will get better.

Prancing Goat Soap Co
United States
About 1 year using the app
December 26, 2023

Merhaba,

işletme bilgilerimi onaylatamıyorum. Kod yollamak için gelen telefon numarası kullanılmıyor. Ancak değiştirilebilir de değil. Hem facebbok'a hem shopify'a yazdım ikiside konuyu çözemedi. O yüzden 1 puan verdim.

CarpetOnline Co
United States
About 1 year using the app
Meta replied December 29, 2023

Merhaba!

İnceleme bırakmak için zaman ayırdığınız için teşekkür ederiz. Verdiğimiz rahatsızlıktan dolayı özür dileriz ve bir çözüm konusunda size yardımcı olmak isteriz.

Lütfen şu bağlantı aracılığıyla İşletme Destek ekibimizle iletişime geçin: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Sizinle doğrudan iletişime geçebilir ve mümkün olan en iyi deneyimi yaşamanızı sağlayabiliriz.

Teşekkür ederim,
Meta Desteği

September 30, 2020

so far, easy. i am a super novice on facebook and run into problems all the time and have nobody to ask. I have joined the help group but nobody has ever answered my posts. ill figure it out, i guess

Noahs Cool Stuff
Canada
About 1 year using the app
Meta replied October 1, 2020

Thank you for sharing your review and experience. Our Shopify Community forum is a great resource to ask questions on, and I'll be following up via email to provide some additional ways you can get support from Shopify for Facebook. - Veena, Shopify Support

September 30, 2020

very good app facebook for shopify very good app facebook for shopify very good app facebook for shopify

Flore Tailles Gourmandes
France
About 1 month using the app
December 10, 2020

I don't know what to say? I don't know if this app works. It is weird they ask to give a good review before using it.

EpicBites
United States
About 1 year using the app
Meta replied December 12, 2020

Thanks for sharing your feedback! Reviews are always optional and I'd be happy to touch base with you later down the line after you've had a chance to use the app. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

December 2, 2023

I highly recommend this product. Its a bit complex to set up, but its worth it in the end.

cherishpreciousmoments
United States
About 1 month using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

October 11, 2022

Facebook is constantly rejecting my products saying that if violates policy although I am a licensed retailer for everything I put in my shop. Also, there is no way to appeal FB’s reasoning for rejecting the product

Rustic Charm Decor & Boutique
United States
Over 2 years using the app
Meta replied October 12, 2022

Hi there!

Ashley here with Shopify! Thank you for your time in giving us your feedback. I understand that having your products disapproved can be frustrating. This is highly dependent on Facebook, which means we at Shopify do not have a hand in getting these products approved. However, I will be reaching out to you shortly to understand what is happening and provide you with necessary resources.

I look forward to chatting with you soon!

Ashley | Shopify Support

December 27, 2022

Meta sucks! You can't even connect your Shopify store. Nothing but problems. There is no success with Meta & Shopify.

Worldly Seeds
United States
About 1 year using the app
Meta replied December 28, 2022

Hi There,

Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

December 5, 2023

so far so good its been a walk in the park. tedious yes but not too difficult

CountryRabbit
United States
About 1 month using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

September 11, 2020

Nice, but I have had a bad experience with a Facebook Shop by shopify. The price of the products was presented as incorrect.

burning-item.shop
Israel
About 1 year using the app
Meta replied September 12, 2020

Thank you for taking the time to leave a review and share your feedback. I'll be following up with an email shortly to learn more about your experience and product pricing issue. - Veena, Shopify Support