Reviews (9,308)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

November 1, 2022

Ik heb alles geprobeerd om een shopify winkel te koppelen aan mijn facebook business pagina maar niets lijkt te werken. Ik krijg net zoals vele anderen foutmeldingen, meldingen dat de shop onder controle staat en dat je nog enige tijd dient te wachten. Maar dit duurt nu toch al weken en niks verandert. Totaal niet tevreden dus over de werking momenteel.

Wenskadootje
Belgium
About 1 year using the app
November 13, 2020

Lätt att konfigurera, bara att följa anvisningarna.
Startade kopplingen till Shopify så får återkomma med säljresultaten lite senare

RennerBroderi
Sweden
About 1 year using the app
March 26, 2021

This channel repeatedly told me my products and shop was approved, but when I went to the Shopify Commerce Center, that was not true.

Dogwood Harbor
United States
Over 2 years using the app
Meta replied March 29, 2021

Hey there! Thanks for your feedback - we are always looking for ways to improve the functionality of our app for current and future merchants. I’ve sent out to an email to you and hope to hear back from you soon. - Jake, Shopify Support

December 29, 2021

Can't install at all. Redirects to Shopify and the Apps section. Tried several times without success.

Argentia Wow
Mexico
About 1 year using the app
Meta replied December 30, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with installing the Facebook channel. With issues like this, it often stems from the browser or device that you are using so I'm going to follow up with you in an email to provide you with some troubleshooting steps that should resolve this.

Adil | Shopify

September 10, 2020

good app. Is user friendly and of course reaches all types of platforms. I wish the set up was a simpler process.

Hip Hop Rage
United States
About 1 year using the app
Meta replied September 11, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

December 2, 2023

Every time I get going and making money Facebook says I violated something and I have tried to fight it and they deny me. They don't even tell you why. All my ads were approved and no issues. I wasted time and money working with them. This has happened twice now. Very depressing.

Gigiz Express
United States
About 1 year using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

August 25, 2024

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PPINKS
Switzerland
38 minutes using the app
October 8, 2020

I didnt understand why there were some many items to set up. WHy i had to select so many things. all that was needed need to be my primary account, my business account and a card to charge.

Genteel Gems
United States
About 1 year using the app
September 16, 2020

I really enjoy this app. It is a very informative and useful app a must have app if you are running facebook ads

Braras
United States
About 1 month using the app
January 26, 2021

I used this app for my online shop and it is really helpful. The set up is so easy and I can also navigate easily

Shop to Wellness
Philippines
About 1 year using the app