Reviews (9,319)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

February 2, 2021

I use the app to get my products on social media hoping for the best :) Its easy to use if you follow first shopify's help center

Wrist BCN
Spain
About 1 year using the app
October 21, 2022

Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon! :(

Native Lily Boutique LLC
United States
About 1 year using the app
Meta replied October 27, 2022

Hi there,

Vance here from Shopify support! Thanks for taking the time to leave a review. It sounds like you may be affected by a known issue which is being resolved by Facebook's team at the moment. I am going to follow up with you via email so I can provide you with updates as this gets resolved.

Vance | Shopify

November 23, 2020

Helped me a lot with advertising my boutique! Was pretty easy to use and did not give me such a hard time.

Yuri’s Boutique
United States
About 1 year using the app
October 8, 2020

It was super easy!! I love it!! I barely had to do a thing and before I knew it, I was selling on Facebook!

Retail Rejuvenation
United States
About 1 month using the app
October 21, 2020

Simple and easy setup !! Really helped me with marketing and advertising my products on multiple social media sites.

StillPaperChasing
United States
About 1 month using the app
Edited October 22, 2020

I used this app to help me promote shop, i really like how it synchronize all your products. It would be nice if it did more feutures

Guss Italy / Gi Collectio
Mexico
About 1 month using the app
February 21, 2024

The app works okay. It's pretty straight forward and setup was easy.

Puzzler
Canada
30 days using the app
Meta replied February 23, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

January 25, 2023

手順通りにやっているのにも関わらずチャネルの設定が永遠に終わらない 審査申請をやった「あと最大1分かかる場合があります。ページを更新しないでください。」の文言から何時間待っても変わらない エラー内容も表示されないし本当に意味が分からない 早く改善してください 

nera dolce
Japan
About 1 year using the app
Meta replied May 4, 2023

やあ!
レビューを残していただきありがとうございます。ご不便をおかけして申し訳ございません。問題解決のお手伝いをさせていただきます。このリンク https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram からビジネス サポート チームにお問い合わせください。

ありがとう、
[メタサポート]。

February 3, 2022

“There’s no page at this address Check the URL and try again, or use the search bar to find what you need” Can this be fixed?

Rebel Goddess Cosmetics
United States
About 1 year using the app
Meta replied February 3, 2022

Hi there,

My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.

Chris | Shopify Support Specialist

Edited December 8, 2020

If I could -stars I would. When are you going to correct this issue? SERIOUSLY ticket after Ticket promise after promise If it doesn't work why leave it up If you're reading this, you already know it's an insult to those of us that are trying to succeed. error messages say "Something went wrong when attempting to connect your business manager. Please try again later." Chat support says it will be fixed in 24-48 hours I've been hearing this for weeks on end it's not going to be fixed.
Shopify Reply - I appreciate your response! You appreciate my response lol hardly. If you did it would have been fixed MONTHS AGO. Furious and Disappointed

Expressive DeZien
United States
About 1 year using the app
Meta replied December 7, 2020

I appreciate your response! I can see that our technical team is assisting you with this. You're definitely in good hands, I'm confident that they will get to the bottom of this. - Abdalla, Shopify Support