Reviews (9,328)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

January 13, 2021

facilidade em acessar a plataforma, isso conta muita Rapidez em analisar minha pagina, nos tempos de hoje tempo e dinheiro.

Show Shopp
Brazil
29 days using the app
January 30, 2021

Beautiful, just beautiful. So simple yet so powerful. You really are the love of my life, Shopify!!!

Miconia Home
United States
29 days using the app
October 28, 2023

good

My Store
United States
28 days using the app
Meta replied November 3, 2023

Hi There!

Thank you for taking time to leave a review. We appreciate hearing from our customers!

Thank you,
Meta Support

February 18, 2023

Does nothing but load. Says the shop is set up but I can’t access it. Contacted fb for help. Still nothin. Waste of time

Graphic Dream Designs
United States
12 months using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

December 5, 2020

Instructions are somewhat clear. I had to create another advertising account on Facebook through my Facebook page when I already had one through my main Facebook account. Other than that, quite fluid and intuivite.

Bilbord & Lorenzi
Canada
12 months using the app
March 26, 2021

Facebook reaches my customers very well. It is more personal and helps to develop and grow my business.

Angel Basics
Netherlands
12 months using the app
November 2, 2020

Facebook app helps me connect to my store. It helps my customers to get additional access to my so that they can make their purchases,

PadyMart
United States
28 days using the app
November 21, 2022

Unable to create Facebbok and Instagram shops in the Commerce Manager and link them to my Shopify account only because my business is located in Ukraine! When other companies try their best to support people in Ukraine in their fight for freedom, Meta doesn't allow businesses from Ukraine to create Facebook or Instagram shops in their Commerce Manager and link their Shopify accounts using this app! That is such a shame!

Samolevsky
Ukraine
12 months using the app
Meta replied November 22, 2022

Hi there!

Steve here from Meta! Thank you for taking time to leave a review. Meta has specific eligibility requirements for selling on its surfaces and your market is considered. You can review the full requirements here: https://www.facebook.com/business/help/2347002662267537

If you would like further assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,
Steve

October 9, 2020

I used this app to help me. I like as work it. Still in the exploration phase, I will make any updates in the future.

Frenchie Breed
United Kingdom
12 months using the app
Edited April 20, 2021

If I could put 0 stars I would. it doesn't stop logging me out on the Shopify Store Facebook has made it so much harder to use as a business

PULSE GALLERY
United Kingdom
12 months using the app