Reviews (9,335)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for enhancing product visibility and sales through easy syncing of Shopify catalogs to Facebook and Instagram. The setup is straightforward, improving user experience, while detailed sales analytics help optimize marketing strategies. The interface is user-friendly, and responsive customer support efficiently resolves issues, making it a valuable tool for managing ads and tracking sales on social platforms.

December 4, 2020

Yeah, it was pretty easy to set up. And it walked me through everything and prompted me as needed. No problems.

Dundarave Creative Arts
Canada
11 months using the app
September 4, 2020

Ha sido rápido y por ahora sin problemas. Ahora habrá que probar totalmente la aplicación y ver si de verdad funciona.

bdhome Marbella
Spain
27 days using the app
December 13, 2020

very nice and awesome applications. i will surely love this application and do the right business using this app. thanks

TroyShe Online Shop
Philippines
27 days using the app
October 13, 2021

During setup Instagram business bccount cannot be detected. What is the reason? It's already owned by the business manager. Please help.

Chic Oz Couture
United Arab Emirates
11 months using the app
Meta replied October 18, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear ...

Edited February 16, 2021

I've just finished the initial setup, which was a breeze. They have tutorials available if you want or need to utilize that resource.

Fete Tees
United States
11 months using the app
August 14, 2023

META IS THE BEST. THERE LITERALLY ISN'T ANYTHING ELSE TO SAY. i HAVE BEEN USING FACEBOOK AND INSTAGRAM SINCE HIGH SCHOOL AND STILL GOING STRONG!

INFINITE X CHANGE STORE. (I X C)
United States
27 days using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

November 19, 2020

Easy to set up, now have only shall wait up to 4 weeks for my items Facebook approval to start selling there, but it's Ok... I am very patient always in my life!

BVP Marketing LLC
United States
27 days using the app
Edited October 28, 2022

I tried to activate it but it's loading endlessly on Chrome and on Safari I wasn't able to accept cookie. What's going on with the app? - Continuation. Support team has provided follow up instruction which helped to install the app. Issue resolved.
Anyway, it's not the best user experience, when me personally have to write a review, talk to support chat, wait for an answer.. Hope it makes sense

ADVENTURERS STUDIO
Estonia
Over 1 year using the app
Meta replied October 27, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds like you may ...

July 3, 2024

Dificil de utilizar e conseguir ativar a loja.

Tienda Casa y Vida
Spain
6 days using the app
September 12, 2022

I give it a 1 because it did not bring me in any sales and it has so many restrictions that my small business did not qualify for some of the apps connected to it.

Prantzn with Peaches Jewelz
United States
Almost 2 years using the app
Meta replied September 13, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that ...