Reviews (8,903)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this integration for boosting product visibility and sales through social feeds, providing a seamless shopping experience. They appreciate the simple setup, efficient product syncing, and inventory management. The sales analytics feature is valued for refining marketing strategies. Reviewers also praise the responsive customer support and user-friendly interface, making it effective for connecting Shopify stores with social media platforms.

December 28, 2024

Literally broken for me. App settings are blank, and can't actually use it from Meta's end as product fixes and reverification is near impossible.

Tinkery
Australia
Almost 4 years using the app
October 29, 2024

Constant errors. Disconnected my store from my Instagram for no reason after selling for half a year. No help from customer service. Was just told "It's fixed" after doing nothing. TikTok shop incoming!

144 Racing
United States
Over 2 years using the app
November 11, 2024

While both platforms are valuable, Facebook excels in community-building and storytelling, whereas Instagram focuses on visual appeal and influencer-driven marketing. For SIANA AVENUE, leveraging both platforms with a tailored approach—Facebook for storytelling and targeted ads, and Instagram for brand aesthetic and influencer partnerships—could create a well-rounded social media strategy.

SIANA AVENUE
United States
10 months using the app
December 8, 2024

The process to set up took a little bit to understand but I was able to get there in the end. Fingers crossed to see if this works.

NicelyTrendy
Australia
27 days using the app
November 25, 2024

It's very important to connect your shopify store to your Facebook and Instagram accounts

Consciousness Era
Switzerland
Over 1 year using the app
October 21, 2024

I was first able to update the shop, but then it said I don't have access. I can't actually see the store on my FB or Instagram page. When I searched items to update the shop (when I had access) it couldn't find my collections or products so I had to search them manually. Needs simplifying.

Kristina Maria Arts
United Kingdom
About 1 year using the app
December 27, 2024

This is my fifth attempt to set up Facebook and Instagram for my Shopify site, and once again, it hasn’t been successful. The lack of support from Meta is truly disappointing—how can such a massive organization not provide proper assistance for its users? They expect us to invest in ads for marketing, yet we can’t even get our shop set up correctly. Our products are ready to sync and publish, but without adequate support, the process is unnecessarily frustrating. I can't see how we’d feel confident putting money into their ad platform when the basics aren’t working.

Spectrum Coffee
Australia
16 days using the app
December 3, 2024

me siento comoda en estas plataformas para mi negocio fisico y online, hay cosas que mejoraria, pero estoy conforme.

LA MINI BOUTIQUE
Spain
Almost 2 years using the app
October 1, 2024

Though my shop is still under review, this is a very good platform sync that will give my new business a good reach

The Biz Driven
United Kingdom
3 months using the app
December 12, 2024

It is not user friendly. I am not able to make many changes. I don't make any sales from it and I cannot link it to my ads manager to even promote ads. Very frustrating

Trendy Vault Trove
United States
About 2 months using the app