Reviews (9,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for enhancing product visibility and sales through easy syncing of Shopify catalogs to Facebook and Instagram. The setup is straightforward, improving user experience, while detailed sales analytics help optimize marketing strategies. The interface is user-friendly, and responsive customer support efficiently resolves issues, making it a valuable tool for managing ads and tracking sales on social platforms.
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Shocking fb restricted my entire business manager from running ads for no reason Now it's permanently restricted and cant be reviewed honestly it doesn't surprise me fb stock is suffering it's not how you should manage a business switching to TikTok.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I haven't seen anything that bad in my life. Companies policies problems never end up, and it is impossible to understand what is missing or what document u need to submit. The help desk is so miserable; the only thing they keep saying is ' u need to wait more' and 'company policies'. No one could figure out the section 4 problem. I am paying my workers money for nothing right now, and I don't know what the problem is and how long it will take to fix the problem.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Facebook halted our campaign the minute it began, Then ran it after a brief 30 minute review and but then restricted my personal account from ads for no apparent reason. No ability to get a human to engage on the issue. Totally a Kafkaesque situation with AI run amok and randomly banning accounts.
Hi there!
Paola here with Shopify! Thank you for taking your time to let us know about your experience with the Facebook Channel App. I completely understand how having your account restricted can be frustrating. While Shopify has no part in restricing any of the Facebook accounts, I'm happy to take a closer look at your store and share resources that might help you.
I will be reaching out to you through email shortly.
Paola | Shopify Support
This is a great app and I can analyze which kind of people check my website. And I can improve my marketing strategies with this app.
going well so far
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
The set up was easy. I have not use the app yet but I am Planning to use it to advertise directly from the apa.
I used this app and it helped a lot, really cool and nice way to control everything, dont pass by it
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Hi. I can't connect my shop to Facebook and Instagram. Every time I try to connect it shows a message saying that something went wrong, please try again. I have been trying for month and no help.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
The following message appears on all my ads: "A problem with Facebook prevented your activity from being resumed. Try to resume in a few minutes." Tried, and tried, and it never works. Shopify support can't help. How do I get app support?
Hi there! Thanks for taking the time to share your feedback on the Facebook Channel!
Errors like this are often returned due to brief outages, or it can be related to having incorrect permissions (for example, not having admin access to the connected ad account or pixel). In the majority of these cases the problem can be resolved by disconnecting and then reconnecting the Facebook Account that is currently connected to the Facebook Channel. This essentially resets these tokens and is often successful in allowing you to continue with setting up your ads.
I'd love to help check in on this with you to cover our basis so you can get started with your Facebook campaigns at the earliest. I'll be following up with you via email to offer assistance. Chat soon!
Nidhi | Support Specialist