Reviews (9,002)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate the integration for enhancing product visibility and engagement on social media, noting its ability to provide a smooth shopping experience without leaving the platform. They find the setup straightforward, with features like syncing product catalogs and creating shoppable posts beneficial. The integration also offers valuable sales analytics, helping optimize marketing strategies. Merchants report a seamless performance and responsive customer support for any issues.
Refine
-
By rating
I used the app to help me connect my business page to Shopify. It was very user friendly and I did not have any questions
excelente herramienta para llegar a los clientes potenciales, solo que demora en dar respuesta a cualquier solicitud
Easy to link to my Shopify store and setting up my catalogue there. Excited to check all the new options this channel gives me to boost my sales. I'm also thankful for the kind and nice support received. On this matter, as always, Shopify is a 10/10. Thank you, guys!
I'm just not exactly sure what's happening. Its above my paygrade, unfortunately, despite the fact I own the company. It seems like we were all set, but I'm GUESSING FB changed its terms, so we had to do what was requested.
The worst Support team I've ever been in contact with. They all ask the same stuff, never read what your actual Query is, all they know how to do is to tell you "Send a Screencast, send your email and number" they make you repeat your Issue OVER AND OVER , then they connect you to a different operator each time, so again you'll REPEAT your Query, only for them to give you NO SOLUTION. I contact them 5+ times for a simple issue.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
good enougth aaaaaaaaaaaaaaaaaaaaaaaaasaaaagood enougth aaaaaaaaaaaaaaaaaaaaaaaaasaaaagood enougth aaaaaaaaaaaaaaaaaaaaaaaaasaaaagood enougth aaaaaaaaaaaaaaaaaaaaaaaaasaaaa
This app's integration with Facebook, for us and many other shop owners (see https://community.shopify.com/c/Shopify-Discussion/Facebook-followers-seeing-posts-quot-Shop-name-added-an-item-to/m-p/959267/highlight/true#M210402) is broken. It will periodically for no reason make a post to your store saying a new item was added to your shop, even if the product has been in the shop forever. It makes your facebook shop look deceiving to your customers. We and many others have contacted Shopify and they say it's Facebook's fault and apparently don't have a fix.
Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support
I Am not even attempting this complicated tedious set up after reading these reviews. It seems like no one in the chat really wants to help either. They just send you tutorials. Well, I could have done that myself. Waste of money.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
Great app. Just installed so I'm not sure how it works yet. Hopefully, soon I'll find out and let you guys know.
For some reason there know for always restricting your account and won't be Able to run ads because of this.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support