Reviews (8,978)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the integration for enhancing product visibility and engagement on social media, noting its ability to provide a smooth shopping experience without leaving the platform. They find the setup straightforward, with features like syncing product catalogs and creating shoppable posts beneficial. The integration also offers valuable sales analytics, helping optimize marketing strategies. Merchants report a seamless performance and responsive customer support for any issues.

September 6, 2020

With all the money Facebook has, one would think they would attempt at providing a user friendly service. What a joke.

Mileage Clothing Inc.
United States
3 months using the app
Meta replied September 6, 2020

Thank you for your feedback! I am going to send you an email so that we can look into the set up process together and answer any of your questions. -Emily, Shopify Support

February 1, 2021

The worse when it comes to doing business. I do not plan to do business with Facebook ever again. My items were being rejected after being reviewed as not following guidelines or policy when my business complies and is only skincare. No medical or device, personal attributes or whatever other reason I have been denied.I’m over all done with Facebook. Not a fan or supporter anymore.

Oil On My Hands
United States
3 months using the app
Meta replied February 2, 2021

Thank you for leaving your review. Your products not being approved by Facebook definitely sounds stressful. When it comes to product approval this is something determined ...

December 28, 2020

So far so good. We'll see when I launch ads. It's different than I was told so that's a little disorienting. I'd like it more if there was a tie in to the older step-by-step videos where you just added a pixel manually.

AWESOME STRETCH
United States
3 months using the app
February 17, 2021

For some reason, I got denied for using IG/FB Shopping and have tried for months to get the decision appealed and have heard NOTHING from support - still just denied with no explanation. SUCKS

SKUIFF© Apparel
South Africa
3 months using the app
Meta replied February 18, 2021

Thank you for sharing your review. I can understand how frustrating it can be to have your Instagram Shopping request denied. However, Shopify Support does not have any ...

November 7, 2020

I used this app in building my online shop. It helps me to evaluate my customers base on analytics.

Smart Lifestyles Depot
Philippines
3 months using the app
Edited February 17, 2021

I would say the process is a bit lengthy in setting up the FB Channel, but overall it's easy to follow.

Simply Geming
Papua New Guinea
3 months using the app
October 27, 2023

A little challenging learning the ropes and getting through all the validations but started posting and creating boosted ads. I really like attention ads are getting. I'll be creating a full-blown ad soon as I get through the additional training videos.

Allie's Gift Shop
United States
3 months using the app
Meta replied November 3, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

June 10, 2022

Connecting my shop to Instagram via Facebook has to be one of the most time-consuming and annoying processes I have ever done.

Threadorable
United States
7 months using the app
Meta replied June 13, 2022

Hi there!

Paola here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app, we truly appreciate it!

I can definitely ...

June 21, 2021

This app will kill your budget, the bug come up at 10th but after 10 days they dont fix it, i have to turn off ads account because of this app

MKTEE
Vietnam
3 months using the app
Meta replied June 23, 2021

Hey there,

Robyn here from Shopify. Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm ...

October 7, 2020

Zero Support. Unable to Publish shop. Product Prices are all messed up. No Trouble Shooting steps anywhere.

TecVogue
United States
3 months using the app
Meta replied October 8, 2020

Thank you for taking the time to leave a review. I'd like to look into your product pricing and sync issues further so I'll be following up with an email shortly to discuss ...