Reviews (8,898)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this integration for boosting product visibility and sales through social feeds, providing a seamless shopping experience. They appreciate the simple setup, efficient product syncing, and inventory management. The sales analytics feature is valued for refining marketing strategies. Reviewers also praise the responsive customer support and user-friendly interface, making it effective for connecting Shopify stores with social media platforms.

Edited September 26, 2020

My website is blocked in Facebook page. There is no pre intimation about this blockage. And there is no clear guidance about this problem.

DESI BASKET
India
3 months using the app
Meta replied September 28, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

January 31, 2021

c'était génial, facile te rapide. j'ai du faire tout ce qu'il me fallait, et cela a eu lieu avec succès. merci Facebook et à toute l'équipe de soutiens.

BOOM-B0OM
Canada
3 months using the app
November 3, 2022

Hello I've been trying to set up Facebook Pixel since yesterday but without success with we kept saying Sorry, something went wrong.
We're working on getting this fixed as soon as we can. and when I try to set it up via the sales channel,...

DUVELLE.FR
France
3 months using the app
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

January 6, 2021

Love as we look forward to providing Demmer Doodles Fur Boutie to many dog, puppy and cat lover across the world.

Demmer Doodles
United States
6 days using the app
November 3, 2020

Ainda estou aprendendo a configurar o meu canal de venda no face book, ainda preciso de ajustar de modo que os compradores tenhas mais facilidade de visualizar a minha loja.

Calçados Paulo Brandão
Brazil
6 days using the app
January 4, 2021

This is really helped me to increase my sales volume and target audience is also very good as well as its very user friendly.

offerin.in
India
6 days using the app
February 28, 2023

APLICATIVO HORRIVEL NÃO CONSIGO CONECTAR COM MINHAS CONTAS ! NOTA -1000000000000000000000000000000000000000

AKALI
Brazil
3 months using the app
Meta replied May 4, 2023

Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.

Obrigado,
[MetaSuporte].

February 19, 2023

doesnt work at all cant add products to store, or connect , no help from Facebook please fix this .

God Mode Supplements
Canada
3 months using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

September 27, 2020

I updated the app within my shopify so I could continue to tag products on my instagram. Despite following all the steps it is no longer allowing product tagging. Very disappointing

Hellolittlefriday
Australia
4 months using the app
Meta replied September 28, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

November 21, 2020

so far no major issues identified... more feedback after more usage of the app possible... but generally it looks nice...

wieserkreativ
Austria
3 months using the app