Reviews (8,880)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this integration for boosting product visibility and sales through social feeds, providing a seamless shopping experience. They appreciate the simple setup, efficient product syncing, and inventory management. The sales analytics feature is valued for refining marketing strategies. Reviewers also praise the responsive customer support and user-friendly interface, making it effective for connecting Shopify stores with social media platforms.

November 10, 2020

I enjoy interacting with other related groups. and the exposure it gives to my business. I can stay in touch with clients and family members

Cuties Lip Gloss
United States
4 months using the app
Meta replied November 10, 2020

Thank you for leaving a review and sharing your experience. Feedback is extremely important to us, in order to help improve our app. I'll be sending you an email shortly to see if you have any suggestions or further details you'd like to share as feedback. - Anna, Shopify Support

October 15, 2020

easy to use, very nice! perfect for ads for your business, easy and ads are running very good. best regrads

PaarSchmuck
Germany
6 days using the app
November 16, 2021

I uninstalled the app because it didn't work well, but now it is no longer possible to install it.
I get this error: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need

Lambitelli.com
Italy
2 months using the app
Meta replied November 17, 2021

Hello there!

Paola here from Shopify. I completely understand how this could have been a frustrating experience for you. I will be following up with you through email shortly so I can help you get this sorted as soon as possible.

Chat soon!

Paola | Shopify

October 5, 2020

Haven't used yet and I think it will be good! Haven't used yet and I think it will be good! Haven't used yet and I think it will be good!

Lady Fish
China
2 months using the app
January 21, 2021

foi cou um pouco complicado antes erra bem mais facio mais vamos ver ! no dia a dia ver se melhorou

Diinizdrika
Brazil
4 months using the app
Meta replied January 22, 2021

Agradecemos a sua avaliação e por você ter reservado um tempo para nos contar a sua experiência. Isto é muito importante para nós e nos ajuda a continuar trabalhando no aplicativo para oferecer o melhor aos nossos lojistas. Eu adoraria saber um pouco mais e me certificar de que você está aproveitando o Facebook channel ao máximo. Entrarei em contato via email nos próximos instantes! - Paola, Suporte da Shopify

September 6, 2021

Only uploads one picture from your product instead of uploading all of them. Good luck selling a product with just one image.

Capital Trail LLC
United States
2 months using the app
September 16, 2023

Catastrophique. En juin, Facebook a suspendu mon 1er compte, supprimé ma première page pour finalement supprimer totalement mon compte et ma seconde page. J'ai justifié de mon identité plusieurs fois. Ce compte était rattaché à ma boutique shopify sur instagram et l'est encore un peu mais pas complètement, c'est incompréhensible, vraiment.
Mon deuxième compte est suspendu, je ne peux pas faire de pub sur instagram à cause de mon compte facebook suspendu. Je ne peux pas faire de lien entre shopify et instagram avec ce nouveau compte.
Impossible de travailler avec META je vais devoir fermer ma boutique définitivement A CAUSE DES ROBOTS meta.
Impossible de joindre un HUMAIN et tout ce qui se passe est incompréhensible. Stop IA ok pour les humains. C'est insupportable.

Miiz Bijoux
France
2 months using the app
Meta replied September 22, 2023

Salut!

Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution.

Veuillez contacter notre équipe d'assistance aux entreprises via ce lien : https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Nous pouvons vous contacter directement et vous assurer de vivre la meilleure expérience possible.

Merci,
[Méta-support].

March 22, 2021

Im finding it really hard to figure out my Facebook shop. I have so many products that I have removed because they were not allowed and still I am not allowed to sell off of Facebook

Things I Need To Have
Australia
4 months using the app
Meta replied March 25, 2021

Thanks for sharing your feedback! I'd be happy to assist you with figuring things out, but I will need some more context regarding your issue. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

August 10, 2023

terrible, cant even sink pixels correctly with business manager. im not sure what has happened to this app but it clearly doesnt want to work properly.

Euro Speed Parts
Australia
2 months using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

September 16, 2020

Nice, makes business life easy, I love using it and a must have to grow your business. thank you for it

udodyshop.com
Belgium
2 months using the app