Reviews (8,880)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this integration for boosting product visibility and sales through social feeds, providing a seamless shopping experience. They appreciate the simple setup, efficient product syncing, and inventory management. The sales analytics feature is valued for refining marketing strategies. Reviewers also praise the responsive customer support and user-friendly interface, making it effective for connecting Shopify stores with social media platforms.

September 29, 2020

In set up, it could be a bit clearer prior to hitting a button. What to expect. Maybe having a this is what will be taking place, this is about how long it will take, if it is taking longer than 5 minutes something might not be right... blah blah blah

Rover's Needs
United States
2 months using the app
February 4, 2021

Facile d'utilisation, l'installation du pixel se fait en quelques secondes. Mettre en place des publicités n'aura jamais été aussi simple.

mon-eponge-magique
France
5 days using the app
October 10, 2020

i'm new to this, but so far the experience is excellent... its really helping me to build and grow my business!!

HTS.com
United States
5 days using the app
November 13, 2023

Hi, for some reason I don't have a settings tab available. Only an overview tab. Because I don't have a settings tab, I'm not able to see the pixel I've connected, or make changes to the pixel, and I'm not able to access the customer data-sharing section. This must be a bug of some kind. I've been in touch with Meta numerous times, and they don't understand what my issue is. I'm hoping an app developer can see the issue and resolve it.

Mama's Littlest
Australia
5 months using the app
Meta replied November 20, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link and include screenshots of what you're missing on the app to further show what's going on: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

May 11, 2021

My purchase events were duplicated after I used Conversion API tracking. I could not edit the code to add event_id as custom parameter to avoid this issue.

Crush Room
Vietnam
4 months using the app
June 8, 2023

I cant change my facebook pixel while its hacked, I send the Meta team to report but they said i have to check it with Shopify while the report message is send to MEta always

SUISUI CARE
Belgium
4 months using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

October 3, 2020

so much easier than before! thank you so much. i dont understand why we have to write 100 characters lol but again thank you

IslamEssential
United States
5 days using the app
February 11, 2021

This used to work well but due to some recent updates, I'm no longer able to connect my Facebook brand account as well as Instagram and I lost all the synced products on my Facebook shop. I contacted the support team and got the explanation that Facebook/Instagram shopping aren't available in my country which in fact they are!

Thursday Rays
Thailand
2 months using the app
Meta replied February 12, 2021

Thank you for taking the time to leave your review. That definitely does not sound like an ideal experience. When it comes to account eligibility and supported countries, this is something determined directly by Facebook. I'd like to confirm which country you are currently operating out of so I can provide you more guidance. I will me reaching out via email and look forward to hearing back. - Anna, Shopify Support

December 2, 2020

Facebook channel has allowed me to gain traffic to my site including shop and product awareness. This has allowed me to make critical review to enhance what I am offering.

RKhan Collections
United States
2 months using the app
Edited January 17, 2022

Impossible to use. I installed the the Sales Channel app, pixel, and then there's the business manager, that helps track everything. You have to make sure they all line up and that the admin account is your personal account and then add your business pages,catalogs,and ad managers as assets...to the correct account to have permissions to manage them. After googling/youtubing all of that to get everything in the right place, all of the products in my catalog get approved, but my store gets rejected!??!? I'm not sure what I'm missing. I don't know if you have to have X amount of followers or what is wrong. It says my store is not approved and it directs me to the business requirements/eligibility pagessss, (basically lengthy terms & conditions section). After reading it, I'm even more confused because my store should be eligible...However, it doesn't give you the specific reason or problem that needs to be fixed. I've messaged the "help link" but have yet to receive a response. I've lost daysss...trying to figure out the Metametrics puzzle...I thought inserting code to verify my domain was going to be the hardest part...unfortunately, I was wrong. Verifying my domain at least had step by step instructions available directions on where to go if it didn't work. Good Luck!

OCookieOs LLC
United States
2 months using the app
Meta replied January 18, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to restricted accounts, it is completely handled by Facebook. However, I'm going to follow up with you in an email to provide you with some information that can help.

Adil | Shopify