Reviews (8,877)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this integration for boosting product visibility and sales through social feeds, providing a seamless shopping experience. They appreciate the simple setup, efficient product syncing, and inventory management. The sales analytics feature is valued for refining marketing strategies. Reviewers also praise the responsive customer support and user-friendly interface, making it effective for connecting Shopify stores with social media platforms.
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I used this app cause it really helps me advertising my business and I'll continue using it to help grow my business
Having the worst time connecting my catalog to facebook and instagram. The help I have been getting has been terrible I send screenshots and video recording and they keep asking for more and more and I get nowhere.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
This user friendly app especially for newbie. I fin it more convenient and with precision especially for merchants.
keeps rejecting my commerce even when I have no errors and everything approved. its hard to get customer support. I was told I don't have enough followers and likes, so this is a reason of trustworthiness, but FB is willing to take my money for ads ?? how does that work?
Thank you so much for leaving a review. That certainly does not sound ideal. You have definitely taken the proper next step in getting in touch with Facebook regarding your commerce account. I have seen the requirement of trustworthiness come up from my experience with other merchants. While Shopify does not have a hand in the approval process, I would like to share some resources on how you can build up your following while growing your business on Instagram so you can be approved by Facebook. I will be sending you an email shortly. - Anna, Shopify Support
1) Even though you have several product images in your shopify catalogue, only one image is synched to Facebook - and it's not even the 'main/first' image of your product. It's a random selection. Looking at Shopify's community it seems that several shop owners have the same issue. 2) It would be nice with an option to force a sync of all products to the facebook catalogue.
Thank you for sharing your feedback with us. I can definitely see why having the ability to sync over multiple product images would be a good feature to implement in the future. I will be forwarding your review to our developers as a suggestion for future improvements. Thanks so much for bringing this to our attention and hopefully this will be a feature we can offer in our app soon. - Anna, Shopify Support
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I have not made a lot of progress yet. What I've noticed so far is that it's importing products that I've already removed from my shopify page so I'm trying to figure out how to manually sort it.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I really liked how fast my facebook channel set up and smoothly I have got done everything while setting up the channel
I have been suspended 1 week after the beginning of my ads just after being hacked. it is impossible to join the client service and today I have not recovered either my page for ads either my personal account. I am very worried because I have a lot of personal information and credit card on it. That's not normal for such a big company to not have a client service to help people and fix problem... Very disappointing
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
This is so awesome. This is so easy to use! Many thanks I will definitely be telling all of my friends to use it too!