Reviews (8,868)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this integration for boosting product visibility and sales through social feeds, providing a seamless shopping experience. They appreciate the simple setup, efficient product syncing, and inventory management. The sales analytics feature is valued for refining marketing strategies. Reviewers also praise the responsive customer support and user-friendly interface, making it effective for connecting Shopify stores with social media platforms.

Edited March 31, 2021

I enjoyed that it was easy to establish with a good range of options. Looking forward to using it as another means of promoting our business and opening new sales channels.

newtonshomeappliances
Australia
About 2 months using the app
October 9, 2023

Connecting to Shopify was quite easy, I just followed the workflow and bingo !!!!

The Kool Kitchen
United States
4 days using the app
Meta replied October 13, 2023

Hi There,

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

January 13, 2021

I consider Shopify to be essential for the development of my business. I would like it to be better implemented in Romania

Senior Suport
Romania
4 days using the app
September 7, 2020

I will be using this app to outreach to new customers for my products. I hope to do better with this app.

Clickamaze
India
About 2 months using the app
January 27, 2021

The app is super easy, straightforward and quick to set up. My sales channels were connected in no time at all and I don't know why it took me so long to start this process. Way easier than I expected.

StylWed
United States
4 days using the app
April 1, 2021

useless doesnt work
constantly gives me errors, doesnt allow me to edit my shop properly and cant find help on any of the issues i have.
i ended up deleting this

CalDarbz
United Kingdom
About 2 months using the app
October 14, 2021

Yesterday The app just stopped working, I could not log into my account. Today I installed it and now it is not possible to install it again... Really Bad experience with Facebook App! And there is no information whether from FB nor from Shopify what is the cause and how the problem could be solved.

Blood Pressure Watch
Austria
About 2 months using the app
Meta replied October 19, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the unexpected issues you faced with the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

March 16, 2021

Very helpful. I am so excited to launch my products through this platform. Thank you very much. I look forward to using it!

Lavinia Collection
Australia
4 days using the app
July 20, 2022

Hi, I'm an agency responsible for creating stores for clients, in which they want the Facebook channel setup. However, I seem to always get two version of the Facebook app, one which I get to set my checkout option on the Shopify app and the other which forces me to use shopify checkout and is a longer process (those are the screenshots you have on this listing. Facebook/Shopify team do you know why they are two versions of this app? How can I always get the latest version?

TestIGSHop
United States
3 months using the app
Meta replied July 29, 2022

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and address your questions directly!

Vance | Shopify

March 5, 2021

HO FATTO DA SOLA CON UN PO' DI FATICA. PERO' ALLA FINE CE L'HO FATTA. NON HO ANCORA PROVATO A FARE LE CAMPAGNE MA SPERO IN BENE.

DOGINTECH
Spain
3 months using the app
Meta replied March 8, 2021

Grazie per aver lasciato il tuo feedback. Sono felice di vedere che sei interessato a Facebook Marketing. Voglio assicurarmi che tu stia ottenendo il massimo dalla nostra app, quindi ti invierò presto un'e-mail per metterti in contatto. - Anna, Shopify Support