Reviews (9,275)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.
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I have used this to help set up my business(s) and grow. Im just starting so we shall see how this works!
So far the integration with Shopify has been good, a little confusion on the verification steps, but the recommended was for sure the easiest.
Hi There!
Thank you for taking time to leave a review.We appreciate hearing from our customers!
Thank you,
Meta Support
great app simplified my daily workload, helps to connect all information on one platform, simple and effective
MOST TIME WASTING APP I EVER CAME ACROSS!!! it says i dont meet theirs e-commerce requirements and i cant use my account to promote my shop.. But they even wouldn't bother to explain what is wrong. tryed to reach them - without any luck. And SHOPIFY "help" was just sending me totaly pointless link. USLESS!!!!
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your Commerce Account. Approvals for this come directly from Facebook, however I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
App keeps freezing, I can't set it up and can't even contact customer service to help me, as it shows an error message whenever I try. I've been trying for days, tried on two different computers, a tablet and a phone and nothing works. Terrible app.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I use this app to get trafik to my web.What my problem is that I had not lunched my website. I am working om that now.
Hey! Thanks for taking the time to leave us a review. I've send you an email with some resources to check out, as well as to chat if you have any questions about the process. Looking forward to hearing from you! - Jake, Shopify Support
I can't use Shopify with Facebook or Instagram. Please resolve our problems as soon as possible. Instagram shopping is very bad in integration with Shopify.
Hi There,
Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
The worst support I've ever encountered, repetitive bans for no reason. The support team told me I would receive a response within 24 hours, but 5 days later, still nothing and no response despite multiple follow-ups. Many other issues as well!!!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
It's a great integration and doesn't take much work to set up. And while there are a bunch of steps it's still a pretty good, guided experience.
I used this app to connect my store to facebook. Easy and cuts my time in half. I would recommend this app to all business.
Thanks for sharing your feedback! I appreciate the kindly worded review. I’ve sent out to an email to you with some helpful resources and hope to hear more of your thoughts soon. - Abdalla, Shopify Support