Reviews (8,865)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this integration for boosting product visibility and sales through social feeds, providing a seamless shopping experience. They appreciate the simple setup, efficient product syncing, and inventory management. The sales analytics feature is valued for refining marketing strategies. Reviewers also praise the responsive customer support and user-friendly interface, making it effective for connecting Shopify stores with social media platforms.
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Like other reviews are stating, Facebook won't sync to your online store. It randomly selected a few of my items and will only show those in the store. Then they are claiming that some of these items are out of stock, which they are not. Not sure how this can be resolved.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
A lot of in and outs that is confusing
you can do better than that if I´m supposed til think better of it
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
This app is garbage. It won’t even load for me after barely being able to re-install it. Fix this because I’m running a business and need this to be working.
Thanks so much for taking the time to share your experience. Your feedback is very much appreciated in helping us make the app better. It sounds like you are experiencing some issues when trying to access the app. I know there was an issue impacting a few merchants earlier this week, which has now been fixed. I will be sending you an email to see if you are still being impacted. Looking forward to hearing back. - Anna, Shopify Support
Had a lot of problems but now for over two weeks-going three I can't publish any ads from Shopify via Facebook. I constantly get the same error message "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." I tried multiple things, uninstalled the app, installed it again, disconnected my account, and connected it again, nothing really works.
Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel.
It's totally understandable how this message can be concerning while trying to publish your Ads. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you!
Paola | Support Specialist
I have never seen something worse like this APP , doesn’t work, I try since 4 days to connecting with my Facebook account but always rejected, stay away from this App
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Facebook is one of the worst companies I worked with. NO CUSTOMER SERVICE WHATSOEVER. I am trying to stay away
Hi There!
Thank you for taking time to leave a review. Please contact our Business Support Team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
This is great and I have been using Facebook for many years and it helps me to connect with people friends family relatives throughout the world
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
pretty cool app, it helped out a lot, there really isnt much to say about it other than that, good stuff.
If I could, I'd rate 0. Unfortunately they were no help. I added the app to be able to Instagram product tag because apparently this is the only way?? I was denied for not having any products to sell. Finally, I made my page not private and showed that I do indeed have products. I filed an appeal but apparently you have to upload products to a Facebook catalog ALL OVER AGAIN? And if you file an appeal once, according to Facebook Contact Support, you cannot file a second appeal. The app is useless. The support is useless. There is literally no way to move forward with any help for small business owners who are just trying to learn and engage in social media. There is literally no way to Instagram product tag unless you make a Facebook account and catalog, BUT if you mess up and accidentally file an appeal because you thought you had products in there, they will not allow you to file an appeal again. There is literally no solution. I really hope they - Instagram and Facebook - disassociate themselves and fix this issue. This really sucks because now I have to move forward as a business without the use of Instagram to help. Other businesses who signed up for Instagram product tagging before this change will be able to flourish but the rest of us moving forward who have one bump in the road cannot redeem themselves. I was even willing to pay someone for their services to help me but once I read you can only appeal once? I would have paid for them to hit that bump as well. It's useless unfortunately :(
Thank you for sharing your thoughts. I deeply understand and appreciate the frustration of having your Instagram Shopping request denied. While unfortunate, the review and appeal processes are outside the scope of Shopify Support since they are both done directly by Facebook. I’ve sent out to an email to you to discuss this in more detail. I look forward to your reply. - Abdalla, Shopify Support
it was easy to set up and i hope it helps drive sales. i look forward to utilising the features. and learning about my future audience