Reviews (8,851)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.
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INEXISTENTE ATENCION AL CLIENTE. PAGANDO ADS Y PAGINA DESACTIVADA
NO CUSTOMER SERVICE. PAYING FOR ADS AND PAGE DISABLED
Frankly - third party might be better for these sorts of integration apps. It's okay, but we've had to use other apps like Elevar to make tracking work well.
Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Instalamos la aplicación en nuestra tienda de Shopify y nos ha conectado rápidamente con Facebook, pero no nos permite la conexión ni la venta a través de Instagram a pesar de tener una cuenta profesional. No entendemos el motivo y a pesar de seguir el procedimiento para reclamar una explicación no hemos obtenido ninguna respuesta.
Gracias por compartir su experiencia. Esto suena como una experiencia estresante ya que Instagram no le proporcionó una explicación de por qué no se aprobó su cuenta. Me gustaría compartir algunos recursos con para que pueda ponerse en contacto con Instagram. Te enviaré un correo electrónico pronto. Esperamos escuchar de nuevo. (Enviado con un traductor) - Anna, Shopify Support
Unfortunately, the app will not connect to my Facebook Page. The error message states that "the Facebook page is Owned by Another Business" when in actual fact this is not true. I have wasted so many hours trying to troubleshoot this. Thank you Shopify support for your assistance thus far, but no solution yet on ticket 28645071. Please do contact me when one of your support staff have a solution on this. Thx J
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist
Whay is it not avalible in india
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused, keep an eye out on this page for updates regarding eligible countries:
https://www.facebook.com/help/instagram/321000045119159
Thank you,
Meta Support
it seems good, I don't use it yet but the installation was fast. I hope it can fulfill my need. Thanks anyway
Have not used it yet but will update when I have. I'm installing the app and hope it is a smooth process.
C'est la pire application de Shopify ! Très peu d'informations sur les raisons de non conformité des comptes par Facebook ... J'abandonne, je vais devoir gérer ma page Facebook et Instagram hors shopify !
Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Merci,
[Méta-soutien].
This is abysmal! it’s Constantly telling me that there’s an error and that it’s not available also telling me to try again later when i have been trying for a few days now. i’ve also bought the subscription and this is not a good and fulfilling experience.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].