Reviews (8,754)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.
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Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
So far it's useless, one problem after another and no one can help it seems, it's unfortunate cause I'd like to be able to use it
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
This is not the best app. It was working fine for a bit and now it disconnected Facebook and won't connect my FB Store. I can't even do an ad thru this app. Pretty much useless. There is no one to help with this issue. Also, be aware that when you connect, The app has full power over your FB account as an administrator. Let's hope someone doesn't get ticked and delete everything we worked for.
quick setup, super easy to manage, awesome quick pick all information from facebook, looking to manage ads with ease
FacebookやInstagramを活用してライブや動画配信しながら販売することにメリットを感じています。
しかし、それをやるまでの設定が分かりにくく数週間経過してしまいました。
FacebookやInstagramと連携できると知ってsyoppifai を始めたので、どのような設定が必要なのか具体的に知りたくても、それを知る術がありません。
フィードバックと経験を共有するために時間を割いていただきありがとうございます。私たちは、すべての商人がFacebookアプリをセットアップするのに役立つリソースがオンラインで利用できるように、一生懸命取り組んでいます。関連するリソースを見つけたり、アプリを使用するための要件を理解したりするのは難しい場合があることを理解しています。さらにサポートが必要かどうかを確認するために、メールでご連絡いたします。- Anna, Shopify Support
I have been using this App since day one - 6 months ago and it has definitely made my life easier. Love it! Simple to set up and easy to use.
I have spent the last 48 hours trying to install the Facebook pixel on my shop (without success). I thought the problem was mine, but looking at the comments, I see that many people have the same problem. I am wasting a lot of time with this problem, and potentially money. I contacted Facebook, they sent me to Shopify, and I see in the comments that Shopify is implying that the problem is with Facebook.
The quality of service is really awful.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook on your store I am sorry to hear that you have been having trouble getting support on your issue. I am going to send you an email so we can look into this together, and make sure that the problem is resolved!
Charlotte | Shopify
Following the setup instructions in this app led facebook to disable my account! I've had the account for almost 15 years now and have never had any issue with it, but as soon as I clicked "set up an ad account" per the instructions in this app it completely disabled everything. I've had to upload a driver's license, a selfie, and now I'm just waiting with no reply from facebook, completely missing out on running ads during the busiest shopping week of the year.
Hello,
Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify
///Im trting to pay for milk and poewr bills and make sure i say debt free, fsut setttting thiiiis up innnnn hopprs of making a fewwww exxtreaaa dollars and dogfood.
Wow, the verification process is super annoying. It is impossible to verify you own a business if you are, for instance, a sole entrepreneur.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].