Reviews (8,742)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

September 16, 2020

برنامج رائع ويستحق اكثر من خمس نجوم ..وننتظر المزيد والمزيد من التطور والتحديثات علي هذا البرنامج الرائع وشكرا علي كل القائمين علي هذا البرنامج ..

ElwadeStore
Egypt
8 days using the app
February 6, 2021

Having only just installed the app, I can only provide feedback and opinion on the absolute ease of setup! It was a breeze and took less than 5 minutes. With just a few clicks, I'm totally ready to begin selling on Instagram (my primary advertising channel) and Facebook.

Steam Fueled Notions
United States
8 days using the app
March 22, 2024

good work

infinity
India
October 9, 2020

I used the app to start my first ad campaign on Facebook, seems very simple to use and get up and running

Destructive Trimm
United States
About 14 hours using the app
November 9, 2022

MAL, TODO MAL, DIAS TRATANDO DE INTEGRAR SHOPIFY Y NO ACABA DE CARGAR, DICE QUE HAY UN ERROR Y O TE DICE CUAL NI COMO SOLUCIONARLO, CONTACTO AYUDA Y NADIE RESPONDE!!!

A bag to remember
Dominican Republic
7 days using the app
Meta replied November 14, 2022

¡Hola!

¡Kristin aquí con Meta! Gracias por tomarte el tiempo de dejar tu opinión. Nos encantaría saber más sobre tu experiencia con la aplicación de Facebook e Instagram y proporcionarte cualquier ayuda que puedas necesitar.

Si quieres ayuda, ponte en contacto con nosotros a través de nuestro equipo de soporte comercial (https://www.facebook.com/business/help), para que podamos asegurarte la mejor experiencia posible.

Gracias, Kristin

Edited November 24, 2020

This is my first time using application I hope it's all the new version is suppose to be and boost m

S.E.E.R Attire
United States
About 13 hours using the app
April 21, 2021

Since the account created by the agent cannot be recognized, I have to uninstall it, but after I uninstall it, I can’t manually fill in the pixels in the preferences.

aipsun
United States
7 days using the app
Edited November 16, 2021

Read The Reviews Before Installing!
I really wish I had read the reviews before installing this. Wasted so much time setting up a Facebook page and jumping through hoops to get my Instagram shop integration only to have my shop rejected for no apparent reason. Been twisting myself in knots trying to figure out what's going on. The message in Shopify admin page sends me to Facebook support. I contacted them - it's been a week and I've heard nothing back. Now I'm afraid to uninstall as I'm others have reported issues when trying to reinstall. Save yourself some pain and hold off on uninstalling this app until it's fixed.

OmoakinUK
United Kingdom
7 days using the app
Meta replied November 17, 2021

Hi there,

William here from Shopify support. I see that you've had some trouble with setting up your Instagram shopping through the Facebook channel. We definitely want to get the channel working for you. I'll follow up with an email to discuss the store specific details, look out for it in your inbox.

William | Shopify Support Specialist

January 21, 2021

I think FB app is great. It create alot of awareness for my business. Somehow I keep missing the alert from the messenger when people message me.

Six Rolling Wheels
Singapore
7 days using the app
September 21, 2020

I want to add the facebook pixel to shopify but now you force me to take more steps than necessary to do so. I don't have a business manager account and it won't let me create one, so I know why. I've been trying for several days and try what I try it always tells me to try it later. I just want to put the pixel on my page, I don't ask for more unnecessary features. Please let me do my job, I just want to launch my shop :_(

3dAnimeLamps
Spain
7 days using the app
Meta replied September 22, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support