Reviews (8,735)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

July 18, 2023

Its does not even open correctly.
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My Store
Pakistan
4 days using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

November 23, 2021

Wish I had the reviews before. The same thing happened to me as everyone else, cannot seem to re-install it again!! You really need to fix this issue if everyone is complaining about the same problem. This is the message that is showing up everytime: ""There’s no page at this address Check the URL and try again, or use the search bar to find what you need"".

daairastudio
Pakistan
4 days using the app
Meta replied November 24, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. We do notice this issue affecting a couple merchants so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

April 10, 2022

Can someone please help? I have been trying to link my shop to Facebook and I'm not having any luck.

LUXEADORE.CO
Australia
6 days using the app
Meta replied April 12, 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing connecting your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Jason | Shopify

October 15, 2021

I cannot seem to reinstall the app onto my store after deleting to resolve a problem. Before deleting the app, I was notified that I could reinstall the app at any time in the future so I don't understand why I cannot reinstall the app into my store again.

MODERN ALL
South Africa
4 days using the app
Meta replied October 20, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

March 26, 2021

nice and fantastic I love face book.............................................................. ..

Perfect Choice 4U
Canada
About 7 hours using the app
October 11, 2020

I really love this Facebook channel. Helps me to get more audience for my online page. I can easily navigate the page as an admin and decide to promote my page as per my preferences and also by following the fb ad guidelines.

In Style Pet Love
Malaysia
About 7 hours using the app
Edited September 23, 2020

good, easy to use and not difficult to understand.Facebook app makes it easier to channel your store

Our Furry Companions
Australia
About 6 hours using the app
October 6, 2020

I used this app to set up my facebook to shopify. It made it so esasy. i believe it will be better for more explanation during the entire process. Thanks.

BuySmat
Nigeria
3 days using the app
September 27, 2020

Facebokk é a melhor ferramenta para se anunciar hoje em dia fazendo faturar muito em pouco tempo apenas escalando

Super Shopii
Brazil
3 days using the app
July 27, 2024

Ogni volta dei problemi a collegare un account facebook

ꜱᴇʟꜰᴄᴀʀᴇ
Italy