Reviews (9,232)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

December 4, 2024

absolutely ANNOYING! Every other day im having to verify my identity in order to publish my store to facebook and instagram from shopify. the products show as active but the store is not visible on either facebook or instagram.

BRITTNEY THOMAS COLLECTION
United States
4 months using the app
November 20, 2024

The app prevents you from completing the setup if you're located in a country where Facebook Shop is not supported. As a result, it's not possible to set up the Meta Pixel properly, as the data sharing option remains inactive. If anyone has found a solution to this issue, please share. Thank you!

Giftsplore
Czechia
3 months using the app
October 28, 2024

It stopped working and no one will respond about getting help to try to fix it. It has been saying that the account is in review for over a month now when its supposed to take 24 hrs to reconnect. It sucks because I can't sell anymore using the platforms.

Abby Red Accessories
United States
About 4 years using the app
November 22, 2024

Nothing works in Facebook. They make things very difficult and their websites have so many glitches. Their internal processes aren't designed to resolve normal issues that arise from running a business. It's always horrible dealing with Meta.

Be Sunset B2B
India
8 months using the app
November 23, 2024

The Meta Business Suite is a nightmare and I'm having to hire a consultant to straighten it out. I can't link my facebook page for some unknown reason. I can't even log in half the time to Meta as there are 2 of us that are admins. Building campaigns, you can edit them but it won't take you back to where you left off. Overall, it's very difficult.

Scandalous Coffee
United States
29 days using the app
Edited January 22, 2025

Still don’t seem to be connected….yeah…my mistake as I had another page, but this has connected to the wrong one???

Joy Kind Organics
Canada
4 months using the app
December 30, 2024

Instagram connection is great but the Facebook is not. I am only seeing recently added products and not the whole products in the catalogue.

Tracey Keller Artist
Australia
4 months using the app
December 5, 2024

take to much time to review the page and i m paying money and need it as soon as possible

My Store
Canada
About 1 month using the app
December 7, 2024

They are not linking correctly, and there is no one to talk to about fixing the issue.

WINGATE
Germany
About 4 years using the app
October 24, 2024

Our Facebook and Instagram account have been disabled for almost 2 weeks and we have done all the necessary steps to fix this issue. We have all the information required for our account submitted. We need to fix this issue so we can continue selling on Facebook and Instagram. No one has been able to help us with this ongoing issue.

Shop Allure Fashions
United States
Almost 6 years using the app