Facebook & Instagram , 4,144 reviews
It is really difficult to use the app. The goal is good but the path is painful and documentation is weak. I am sure it will get better soon.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
not amazing we got account blocked for 6 weeks for no reason so very slow process would be great to have someone to speak at facebook when in the process of creating an add account...
Thank you for your feedback! I deeply understand and appreciate the frustration of having an account temporarily blocked/disabled. Facebook handles account integrity issues directly, and I'd be happy to point you in the right direction in regards to getting that block reviewed. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
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Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
No es muy intuitiva. Necesito usar mucho tiempo para crear la pagina de tienda y no dispongo ahora mismo de mucho tiempo libre.
Gracias por compartir tus comentarios! Trabajamos arduamente para mejorar la funcionalidad de nuestra aplicación, por lo que me gustaría investigarlo más a fondo. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify (Sent using a Translator)
Went through the process to 'Set up the new Facebook channel' multiple times. Each time it'd say 'You're all set!' and I'd be greeted with another 'Set up the new Facebook channel'.
On about the 8th time, as I'm writing a 1 star review, and it finally connects.
Thanks for sharing your feedback! I'm glad to hear that the connection eventually worked. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jake, Shopify Support
A much improved app from the previous Facebook Channel from Shopify. HOWEVER, the method Shopify uses to create a product feed to populate the Product Catalog for Facebook/Instagram has ERRORS. Specifically, in Instagram Shopping only ONE variant will show up, seemingly at random and at times the most expensive variant, which can be a major deterrent when selling. I have large size variants showing up which obviously are priced higher than their smaller variants and with these current ISSUES a potential buyer would not even know that there are smaller, cheaper variants available. Also, the variant label itself (in my example, size) and unit amount (for example, 25g) is not mentioned anywhere under the product tabs in Instagram Shopping. Will edit this review once the above ISSUES are addressed.
Thanks for sharing your feedback! I'd love to take the time to go through those points with you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
it was a little challenging because it didnt immediately connect with my business accounts so i have to disconnect everything and start over.
Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I'll be following up via email to look into any issues you are currently facing to ensure you are getting the most out of the app. - Anna, Shopify Support
I was going to replace the legacy interface to my Facebook shop but this created a new page, I have many existing followers but it would not connect to that page, If you start from scratch it would not be a problem. I also do not like that it appears to require sharing customer contact information, there should be a separate opt-in for customers, I don't want them bombarded by facebook.
Thank you for sharing your feedback! I'd like to hear more about the issues you were experiencing while trying to connect your Facebook page. I'd also like the opportunity to discuss the required permissions the app needs in order to function. I will be in touch via email soon. - Anna, Shopify Support