Facebook & Instagram

Data does not share very well and when certain events simply have not happened yet, Facebook flags them as Pixel connectivity problems which is very annoying. Also, the biggest issue is that the Shopify product catalog randomly stops syncing to Facebook, so I'll upload new products and they won't sync with Facebook. And in order to fix the issue I need to uninstall the app from Shopify, delete my catalog in Facebook, reinstall the app in Shopify, reconnect to Facebook and create a new catalog... and then I have to wait for hours to see if the catalog will sync. Many times it does not and I need to contact support who basically tell me to do the same thing over again. It's an absolute joke of an integration. Whoever built it is an idiot. Either that, or Facebook or Shopify keep making changes to the API and breaking things. Either way, it's idiotic and an absolute costly pain in the backside for a business owner.

App does not work properly. Items in shop show most expensive variants instead of cheapest. This is costing me sales. Have been trying to get help and no one from shopify or meta seems to be able to fix this.

The app has a bug that doesn't allow me to verify my business even though the store is already live and approved. After submitting my biz info, a verification code lands in my email but the screen never changes for me to type in that code.

"I've been trying for hours to modify my product. Despite changing the description six times and ensuring there are no medical terms, Facebook still refuses it. It's very frustrating!" here's my product name:
Ceinture de Dos Ajustable – Maintien Léger & Confort Optimal

Terrible experience so far. Unable to get shop verified, but no details on why other that not meeting compliance requirements. No way to get support of an actual human, I'm fairly tech savvy but just being sent in circles. Incredibly frustrating.

There has to be a way to access the shop if a fb profile gets hacked and owner doesn't have access anymore. That's what happened to us and we've spent hours and hours with fb support to try and resolve and they continue to say they can't do anything about it. Absolutely nuts.

Even though this is such a big company, it strongly feels like a scam. Their size means nothing. With both of my stores, my ad account was restricted immediately after making a payment via iDEAL. Getting a refund is extremely difficult and draining. Despite the strong conversion potential on Facebook, think twice before relying on them. My previous refund request has been ignored for over two months. I just filed another complaint for my new store — I’m not expecting much, but we’ll see.

limited sections (just settings) also impossible to integrate with shopify and product sync errors IT DEFINITELY SHOULD BE IMPROVED

At first glance it's good, it promises to make it work.
But it really underdelivers. You still have to do many things in the meta account, which is terrible, I mean astoundingly terrible.
I am new to this but I'm a developer and I still don't understand anything on it. Not shopify's fault, but I really thought the facebook and instagram app would handle all of this nonsense for me. It doesn't.
Now I have a semi-connection and I don't know what to do to make it work, neither what it is supposed to do if it can't do that, great.

Fantastische integratie met Facebook en Instagram via Shopify!

Sinds we onze Facebook- en Instagram-kanalen gekoppeld hebben aan onze Shopify-winkel, is alles zoveel makkelijker en efficiënter geworden. Producten worden automatisch gesynchroniseerd, klanten kunnen direct vanuit social media kopen, en onze zichtbaarheid is enorm gegroeid.

De installatie was eenvoudig, en binnen enkele klikken stonden onze producten op Instagram Shopping en Facebook Shop. Ook advertenties beheren is nu veel overzichtelijker via de Facebook Commerce Manager.

We zien duidelijk meer verkeer én conversie sinds we deze koppeling gebruiken. Absoluut een aanrader voor elke webshop die actief is op social media!
Klantvriendelijk, snel en superprofessioneel!