Reviews (8,758)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

November 14, 2024

Meta is the worst and takes you in circles. If you like just talking to an AI bot and wasting your time, not to mention teaching yourself to become a code programmer with their zero customer support, this is the app for you!

Bare Knuckle Performance
United States
Over 3 years using the app
October 26, 2024

Great App. There was an issue with identifying the relevant facebook page but this was quickly resolved. This is a user friendly app!

Naturelle Beauty
United Kingdom
About 2 months using the app
November 23, 2024

The Meta Business Suite is a nightmare and I'm having to hire a consultant to straighten it out. I can't link my facebook page for some unknown reason. I can't even log in half the time to Meta as there are 2 of us that are admins. Building campaigns, you can edit them but it won't take you back to where you left off. Overall, it's very difficult.

Scandalous Coffee
United States
29 days using the app
November 24, 2024

Using Facebook and Instagram to promote Parfum Facebook's broad reach and engagement tools have helped me connect with customers and build a loyal community. On Instagram, the visually appealing platform, along with Stories and influencer collaborations, has showcased the product beautifully and boosted sales. Both platforms are essential for effective online marketing and have significantly enhanced my product's visibility and success.

Bsm General Trading Limited
United Kingdom
4 days using the app
December 19, 2024

This app brings in one photo for each listing and it's a variation photo. Don't bother trying to change it, because it will just revert right back to the wrong one. The only advice I've received on how to fix this is to manually add the products to Meta...which defeats the whole purpose of even having it connected to Shopify.

GritRx
United States
About 1 month using the app
October 27, 2024

TERRIBLE. Will not stay connected to facebook account EVER. extremely minimal customization, yet way too complicated at the same time. They need a complete redesign.

Compass Camper
United States
Almost 2 years using the app
September 16, 2024

I have uploaded our business tax forms several times and this app will not let me link. I give up.

Vex Latex
United States
Over 5 years using the app
November 20, 2024

The interface to create the store doesn’t really show a good preview. It says my store is in review but it has been like that for some time and I don’t know what to do.

Hasselmarks
Sweden
About 1 month using the app
September 26, 2024

It’s ok. Most of my frustrations are on the Meta business suite and the ever changing way that it works. The shopify side of things is pretty stable.

Woozle Harmonicas
Canada
Almost 3 years using the app
November 22, 2024

None of my stuff appears to sync correctly. The campaigns don't show up. It's kind of a mess.

PandoraJGifts
United States
Over 3 years using the app