Reviews (8,727)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

December 30, 2020

shopifyとfacebookとの連携機能が簡単に利用できましたので、重宝しています。接続はガイドに従うだけで考えることもなかったので良かったです。インスタグラムとの連携も簡単でした。無料なので使ったほうがいいです。

ADZUKI TRADING
Japan
About 3 hours using the app
September 28, 2022

0 star!! I can't connect to my Facebook account, the support of Shopify no know the cause, I remove this app!!!

Pluthome
France
1 day using the app
Meta replied September 29, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to leave a review. I am sorry to hear that you are having an issue with connecting your accounts in the Facebook channel. I would be happy to follow up with you via email to troubleshoot this on our end, however we will need the channel to be re-installed to do so. Looking forward to helping you with connecting, and talk soon.

Charlotte | Shopify

February 25, 2021

First time user and i dont know how tit gonna work for me. but im excited and look forward to get som positiv benefits of this app.

www.shop-hannahmartin.com
Germany
3 days using the app
Meta replied February 26, 2021

Thanks for sharing your feedback! I've sent along an email to you with some resources about how you can get started selling and driving sales on Instagram and Facebook. If you have any questions, you can respond right to that email! Looking forward to hearing from you. - Jake, Shopify Support

October 16, 2020

I use this app to help me control my ad spending, and the I can be able to decide and take actions on my business.

The Snazzy Stuff
Portugal
1 day using the app
Edited April 6, 2021

Initial set up of Facebook Business account was easy. Step by step directions were easy to follow. Hope the rest of the designing is as intuitive.

Kaminski Jewelry Designs
United States
About 3 hours using the app
September 18, 2023

Per mettersi in contatto con l'assistenza devi fare le olimpiadi, assurdo che un Social Network con milioni di utenti non abbia un servizio diretto di assistenza tutto si risolve con paginette inutili che non soluzionano niente. Un elefante burocratico che sputa sul piatto dove mangia, perche' gli utenti sono quelli che gli permettono di esistere. Atteggiamento che non saprei definire bene in che categoria collocarlo, comunque pessimo.

PUNK TRIBU ARTISTIC T-SHIRTS BY EMLNO
Spain
1 day using the app
Meta replied September 22, 2023

Ciao!

Grazie per aver dedicato del tempo per lasciare una recensione. Vorremmo aiutarti con una risoluzione.

Contatta il nostro team di supporto aziendale tramite questo link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Possiamo contattarti direttamente e assicurarci che tu abbia la migliore esperienza possibile.

Grazie,
[Metasupporto]

Edited March 9, 2021

World connected more closely: 90% credit goes to Facebook. Huge + It helps merchant to sell quicker and saving a lot n travelling. Another Big Big +.

Prabji
India
1 day using the app
February 20, 2023

This was a waste of my time. So hard to use and syncing did nothing. None of my product synced over.

Artistic Inspiration Prints
United States
1 day using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

February 5, 2022

Ya no sé que más hacer para sincronizar shopify con facebook e instagram. Necesito ayuda de soporte.

Tcweb
Uruguay
1 day using the app
October 12, 2020

really easy set-up, I just did it so I can't report how it has helped for sales...but our fingers are crossed!

RedDrop Inc.
United States
About 3 hours using the app